Sierra Acceptable Use Policy

This Acceptable Use Policy (“AUP”) identifies prohibited uses of our customer service AI agents (“Services”) made available to you. We or our service providers may update the AUP upon fifteen (15) days’ notice to you. We do not allow the Services to be used for the following:

Deceptive or misleading activities. This includes using the Services to:

• Impersonate a human by presenting results as human-generated, or using results in a manner intended to convince a natural person that they are communicating with a natural person;
• Engage in coordinated inauthentic behavior or disinformation campaigns;
• Generate deceptive or misleading comments or reviews;
• Plagiarize or engage in other forms of academic dishonesty.

Abusive or fraudulent activities. This includes using the Services to:

• Attempt to override or circumvent safety filters or intentionally direct the product or service to act in a manner that contravenes our policies (including this AUP);
• Promote or facilitate the generation or distribution of spam;
• Generate content for fraudulent activities, scams, phishing or malware;
• Compromise security or gain unauthorized access to computer systems or networks, including spoofing and social engineering;
• Violate any natural person’s rights, including privacy rights as defined in applicable privacy law;
• Track or monitor an individual without their consent;
• Inappropriately use confidential or personal information;
• Interfere with or negatively impact our or our service providers’ products or services;
• Utilize input or output of our Services to train an AI model or have an AI model trained (e.g., “model scraping”).

Illegal, malicious or highly regulated activities. This includes using the Services to:

• Engage in, promote, generate, contribute to, encourage, plan, incite, or further illegal or unlawful activity or content;
• Provide instructions on how to create or facilitate the exchange of illegal substance or goods;
• Encourage or provide instructions on how to engage in or facilitate illegal services such as human trafficking or prostitution;
• Design, market, or distribute weapons, explosives, or other dangerous materials;
• Provide instructions on how to commit, facilitate or encourage any type of crime.

Activities with a high risk of economic harm. This includes using the Services to:

• Engage in multi-level marketing or pyramid schemes;
• Gamble or bet on sports;
• Engage in payday lending activities;
• Automate determinations about the eligibility of individuals for financial products, creditworthiness, public assistance services, or decisions regarding eligibility for housing, including leases and home loans;
• Automate determinations about the admissibility of individuals to educational institutions, or the employability of individuals or other employment determinations.

Violent, hateful, or threatening activities. This includes using the Services to:

• Further violent extremism;
• Describe, encourage, support, or provide instructions on how to commit violent acts against persons (including self-harm), animals, or property;
• Encourage hate speech or discriminatory practices that could cause harm or adverse impact to individuals or communities based on their protected attributes, such as race, ethnicity, religion, nationality, gender, sexual orientation, or any other identifying trait.
• Encourage or engage in any form of self-harm;
• Shame, humiliate, bully, celebrate the suffering of, or harass individuals.

Sexually explicit activities. This includes using the Services to:

• Generate pornographic content or content meant for sexual gratification, including activity that describes sexual intercourse, sexual acts, or sexual fetishes, or promotes sexual services (excluding sex education and wellness);
• Engage in erotic chats.

Child sexual exploitation or abuse activities. We strictly prohibit and will report to relevant authorities and organizations where appropriate any activity or content that exploits or harms children, or describes, encourages, supports or promotes any form of child sexual exploitation or abuse in addition to Child Sexual Abuse Material (CSAM).

If you have any questions about whether your activity or use case is permitted or prohibited by this AUP, please email support@sierra.ai.