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        <title><![CDATA[Sierra blog]]></title>
        <description><![CDATA[Keep up to date with the latest from Sierra.]]></description>
        <link>https://sierra.ai/jp/</link>
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        <lastBuildDate>Wed, 08 Apr 2026 21:55:29 GMT</lastBuildDate>
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        <pubDate>Wed, 08 Apr 2026 21:55:29 GMT</pubDate>
        <copyright><![CDATA[Copyright 2026, Sierra]]></copyright>
        <language><![CDATA[ja-JP]]></language>
        <ttl>60</ttl>
        <item>
            <title><![CDATA[An industry first: Sierra launches fully PCI-compliant payments]]></title>
            <description><![CDATA[Sierra is introducing the first Level 1 PCI-compliant payment capability for AI agents across chat and voice. Now, agents can handle the complete transaction within one conversation – no holds or transfers.  ]]></description>
            <link>https://sierra.ai/jp/blog/payments</link>
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            <dc:creator><![CDATA[Maya Hope]]></dc:creator>
            <pubDate>Tue, 07 Apr 2026 19:35:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Meet Linnaeus and Darwin: Search models that drive higher resolution rates]]></title>
            <description><![CDATA[Our purpose-built retrieval and reranking models outperform off-the-shelf ones, driving up to 16 percentage point improvements in resolution rates.]]></description>
            <link>https://sierra.ai/jp/blog/meet-linnaeus-and-darwin-the-sierra-search-team</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/meet-linnaeus-and-darwin-the-sierra-search-team</guid>
            <dc:creator><![CDATA[Ola Zytek, Pedram Razavi, Alex Avery, Colin VanLang, Ben Dong]]></dc:creator>
            <pubDate>Fri, 03 Apr 2026 19:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Eric Eyken-Sluyters joins Sierra as President of Field Operations]]></title>
            <description><![CDATA[We are excited to announce that Eric Eyken-Sluyters will be joining Sierra to lead our global Sales, Sales Engineering, and Partnerships teams.]]></description>
            <link>https://sierra.ai/jp/blog/eric-eyken-sluyters-joins-sierra</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/eric-eyken-sluyters-joins-sierra</guid>
            <dc:creator><![CDATA[Clay Bavor, Bret Taylor]]></dc:creator>
            <pubDate>Wed, 01 Apr 2026 21:30:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Explorer: The agent-optimizing agent]]></title>
            <description><![CDATA[Explorer is Sierra's agent-optimizing agent — continuously analyzing conversations in the background, surfacing what's happening, why, and exactly what to do about it. Here's how hundreds of businesses are using it to continuously improve their agents and customer experience.]]></description>
            <link>https://sierra.ai/jp/blog/explorer</link>
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            <dc:creator><![CDATA[Vijay Iyengar]]></dc:creator>
            <pubDate>Wed, 01 Apr 2026 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Sierra acquires Opera Tech in Japan]]></title>
            <description><![CDATA[Today, we’re announcing that Sierra has acquired Opera Tech, a Tokyo-based enterprise AI startup.]]></description>
            <link>https://sierra.ai/jp/blog/sierra-acquires-opera-tech-in-japan</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/sierra-acquires-opera-tech-in-japan</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Fri, 27 Mar 2026 21:30:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Agents as a Service]]></title>
            <description><![CDATA[Sierra is reimagining software for the agent era—where you simply describe the outcome, and intelligent agents build, execute, and continuously improve the work for you. Meet Ghostwriter, the agent that creates and optimizes other agents, turning your ideas into production-ready customer experiences without clicks, code, or complexity.]]></description>
            <link>https://sierra.ai/jp/blog/agents-as-a-service</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/agents-as-a-service</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Wed, 25 Mar 2026 17:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[No worries vs please hold: Sierra comes to Australia]]></title>
            <description><![CDATA[We're excited to share that we are opening an office in Sydney, Australia, where we'll partner with leading companies to deliver faster, more human customer experiences.]]></description>
            <link>https://sierra.ai/jp/blog/sierra-comes-to-australia</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/sierra-comes-to-australia</guid>
            <dc:creator><![CDATA[Clay Bavor]]></dc:creator>
            <pubDate>Mon, 23 Mar 2026 21:30:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[𝜏³-Bench: Advancing agent benchmarking to knowledge and voice]]></title>
            <description><![CDATA[𝜏³-Bench is here. We've expanded agent evaluation to two new frontiers: knowledge retrieval and voice.]]></description>
            <link>https://sierra.ai/jp/blog/bench-advancing-agent-benchmarking-to-knowledge-and-voice</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/bench-advancing-agent-benchmarking-to-knowledge-and-voice</guid>
            <dc:creator><![CDATA[Victor Barres, Ben Shi, Ola Zytek, Soham Ray, Keshav Dhandhania, Pedram Razavi]]></dc:creator>
            <pubDate>Wed, 18 Mar 2026 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[All about the agent: Sierra launches in Spain]]></title>
            <description><![CDATA[Sierra is already working with a number of the biggest businesses in Spain to build better, more human experiences with AI. We’re excited to build deeper partnerships as we open our office in Madrid.]]></description>
            <link>https://sierra.ai/jp/blog/building-in-spain</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/building-in-spain</guid>
            <dc:creator><![CDATA[Clay Bavor]]></dc:creator>
            <pubDate>Thu, 12 Mar 2026 13:15:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Preserving agent behavior while serving LLMs reliably]]></title>
            <description><![CDATA[Keeping an AI agent online isn’t enough — its behavior must remain consistent under provider stress. Here’s how we built the infrastructure to make that possible.]]></description>
            <link>https://sierra.ai/jp/blog/model-failover</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/model-failover</guid>
            <dc:creator><![CDATA[Pierpaolo Baccichet, PhD, Richard Henwood]]></dc:creator>
            <pubDate>Fri, 13 Feb 2026 17:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Year two in review]]></title>
            <description><![CDATA[Sierra is heading into year three with over $150M in ARR, powered by rapid adoption from some of the world’s largest companies. The growth reflects a simple idea: when AI is built around real jobs to be done (not experiments), even the biggest enterprises can see meaningful impact fast.]]></description>
            <link>https://sierra.ai/jp/blog/year-two-in-review</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/year-two-in-review</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Fri, 06 Feb 2026 23:51:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Expert Answers: Turn everyday support conversations into compounding knowledge]]></title>
            <description><![CDATA[Expert Answers automatically generates and improves knowledge articles from resolved customer conversations, helping your AI agent deliver more accurate, up-to-date responses over time.]]></description>
            <link>https://sierra.ai/jp/blog/expert-answers</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/expert-answers</guid>
            <dc:creator><![CDATA[Alex Avery]]></dc:creator>
            <pubDate>Thu, 22 Jan 2026 19:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Sierra and Stellarus: Advancing a new model for AI-powered healthcare member experience]]></title>
            <description><![CDATA[Sierra is partnering with Stellarus to help health plans like Blue Shield of California deploy AI agents.]]></description>
            <link>https://sierra.ai/jp/blog/sierra-and-stellarus</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/sierra-and-stellarus</guid>
            <dc:creator><![CDATA[Bret Taylor, Vanessa Colella]]></dc:creator>
            <pubDate>Mon, 12 Jan 2026 17:09:32 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Workspaces: move fast without breaking things]]></title>
            <description><![CDATA[Workspaces bring multi-player mode to agent development—letting teams build in parallel across code and no-code, test thoroughly, merge safely, and release with full control.]]></description>
            <link>https://sierra.ai/jp/blog/workspaces</link>
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            <dc:creator><![CDATA[Sachi Shah]]></dc:creator>
            <pubDate>Thu, 18 Dec 2025 19:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Building in France]]></title>
            <description><![CDATA[Sierra is expanding to France, where we'll help leading companies—from luxury houses to aerospace innovators—deliver exceptional customer experiences with AI.]]></description>
            <link>https://sierra.ai/jp/blog/building-in-france</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/building-in-france</guid>
            <dc:creator><![CDATA[Clay Bavor]]></dc:creator>
            <pubDate>Mon, 15 Dec 2025 17:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Visual Attachments: A new dimension for chat agents]]></title>
            <description><![CDATA[Chatting with an agent shouldn’t feel like decoding a wall of text. Visual attachments make multi-step conversations easier to navigate, giving people a smarter, more intuitive way to move through a flow.
]]></description>
            <link>https://sierra.ai/jp/blog/visual-attachments-a-new-dimension-for-chat-agents</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/visual-attachments-a-new-dimension-for-chat-agents</guid>
            <dc:creator><![CDATA[Erik Zahnlecker]]></dc:creator>
            <pubDate>Tue, 09 Dec 2025 17:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Aspiring to omotenashi: Sierra launches in Japan]]></title>
            <description><![CDATA[We're excited to share that we're opening a Tokyo office, and SoftBank Vision Fund 2 has invested in Sierra.]]></description>
            <link>https://sierra.ai/jp/blog/sierra-in-japan</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/sierra-in-japan</guid>
            <dc:creator><![CDATA[Clay Bavor]]></dc:creator>
            <pubDate>Thu, 04 Dec 2025 23:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[SiriusXM and Sierra announce a deeper collaboration with the launch of Agent Data Platform]]></title>
            <description><![CDATA[SiriusXM will be the first business to adopt Sierra’s groundbreaking new Agent Data Platform.]]></description>
            <link>https://sierra.ai/jp/blog/siriusxm-adp-announcement</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/siriusxm-adp-announcement</guid>
            <dc:creator><![CDATA[Catie Neuwirth]]></dc:creator>
            <pubDate>Thu, 04 Dec 2025 22:47:10 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Constellation of models: the architecture powering Sierra's agents ]]></title>
            <description><![CDATA[Agents built on Sierra are assembled from 15+ purpose-built models working in concert, so they can handle complex tasks with speed, precision, and on-brand execution.
]]></description>
            <link>https://sierra.ai/jp/blog/constellation-of-models</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/constellation-of-models</guid>
            <dc:creator><![CDATA[Thiaga Rajan]]></dc:creator>
            <pubDate>Wed, 03 Dec 2025 22:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[The new Black Friday playbook]]></title>
            <description><![CDATA[5 ways e-commerce leaders use AI agents to turn peak season into a competitive advantage.]]></description>
            <link>https://sierra.ai/jp/blog/the-new-black-friday-playbook</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/the-new-black-friday-playbook</guid>
            <dc:creator><![CDATA[Catie Neuwirth]]></dc:creator>
            <pubDate>Fri, 28 Nov 2025 21:36:45 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Sierra hits $100M ARR milestone in 7 quarters]]></title>
            <description><![CDATA[Sierra just hit $100M in ARR — seven quarters after we launched in February 2024. That’s a heck of a lot quicker than we expected, and makes Sierra one of the fastest-growing enterprise software companies in history. ]]></description>
            <link>https://sierra.ai/jp/blog/100m-arr</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/100m-arr</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Fri, 21 Nov 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Change agents: Safelite]]></title>
            <description><![CDATA[How Safelite is transforming auto glass services for customers and insurance partners.]]></description>
            <link>https://sierra.ai/jp/blog/ai-agents-in-action-safelite</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/ai-agents-in-action-safelite</guid>
            <dc:creator><![CDATA[Bret Taylor, Renee Cacchillo]]></dc:creator>
            <pubDate>Tue, 18 Nov 2025 22:45:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Change agents: Redfin]]></title>
            <description><![CDATA[Redfin launches first of its kind AI conversational search experience ]]></description>
            <link>https://sierra.ai/jp/blog/ai-agents-in-action-redfin</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/ai-agents-in-action-redfin</guid>
            <dc:creator><![CDATA[Clay Bavor, Ariel Dos Santos]]></dc:creator>
            <pubDate>Thu, 13 Nov 2025 14:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Improving voice performance with post-training]]></title>
            <description><![CDATA[Post-training helps our customers' voice agents achieve shorter, clearer, and more human-like conversations.]]></description>
            <link>https://sierra.ai/jp/blog/voice-post-training</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/voice-post-training</guid>
            <dc:creator><![CDATA[Ben Shi, Keshav Dhandhania, Dongxu Zhou]]></dc:creator>
            <pubDate>Wed, 12 Nov 2025 19:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Sierra Agent OS 2.0: from answers to memory and action]]></title>
            <description><![CDATA[At Sierra Summit, we unveiled the future of AI agents: a single agent that works across every channel, learns from every interaction, and builds real customer relationships. With eight new products, including Agent Studio 2.0 and the Agent Data Platform, Sierra is turning the promise of AI-powered customer experience into reality.]]></description>
            <link>https://sierra.ai/jp/blog/agent-os-2-0</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/agent-os-2-0</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Wed, 05 Nov 2025 17:05:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Introducing Agent Data Platform ]]></title>
            <description><![CDATA[Sierra’s first-of-its-kind Agent Data Platform (ADP) gives agents memory, context, and intelligence — turning every interaction into a human, personalized experience. Powered by Agent OS, ADP helps companies move from answering questions to anticipating needs.]]></description>
            <link>https://sierra.ai/jp/blog/agent-data-platform</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/agent-data-platform</guid>
            <dc:creator><![CDATA[Justin Toupin, Karthik Thiyagarajan]]></dc:creator>
            <pubDate>Wed, 05 Nov 2025 17:02:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Agent Studio 2.0: from technology to product ]]></title>
            <description><![CDATA[With Agent Studio 2.0, Sierra unlocks the full power of code for every team. New capabilities like Journeys, Workspaces, and the Integration Library make building advanced, deeply integrated agents faster, easier, and more collaborative than ever.]]></description>
            <link>https://sierra.ai/jp/blog/agent-studio-2-0</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/agent-studio-2-0</guid>
            <dc:creator><![CDATA[Zack Reneau-Wedeen, Arya Asemanfar]]></dc:creator>
            <pubDate>Wed, 05 Nov 2025 17:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Live Assist: AI superpowers for customer care teams]]></title>
            <description><![CDATA[Give every customer care agent AI superpowers — with real-time guidance, instant answers, and seamless consistency across every interaction.]]></description>
            <link>https://sierra.ai/jp/blog/live-assist</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/live-assist</guid>
            <dc:creator><![CDATA[Ranna Zendon, Gary Tsang]]></dc:creator>
            <pubDate>Wed, 05 Nov 2025 17:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Insights 2.0: AI that improves your AI]]></title>
            <description><![CDATA[Discover how Sierra’s Insights, now with Explorer and Expert Answers, uses AI to reveal customer truths at scale and turn them into continuous improvement.]]></description>
            <link>https://sierra.ai/jp/blog/insights</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/insights</guid>
            <dc:creator><![CDATA[Alex Avery, Cole Bevis]]></dc:creator>
            <pubDate>Wed, 05 Nov 2025 17:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Change agents: Funnel Leasing]]></title>
            <description><![CDATA[Transforming the renter experience: Funnel’s human-first approach to AI
]]></description>
            <link>https://sierra.ai/jp/blog/ai-agents-in-action-funnel-leasing</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/ai-agents-in-action-funnel-leasing</guid>
            <dc:creator><![CDATA[Clay Bavor, Tyler Christansen]]></dc:creator>
            <pubDate>Tue, 04 Nov 2025 22:03:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Inventing the future of applied AI: Inside Sierra University]]></title>
            <description><![CDATA[Inside Sierra University, hundreds of builders are learning the craft of applied AI — designing, integrating, and deploying production-ready agents that power real customer experiences across industries.]]></description>
            <link>https://sierra.ai/jp/blog/sierra-university</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/sierra-university</guid>
            <dc:creator><![CDATA[Rosie Roca, Natalie Meurer]]></dc:creator>
            <pubDate>Mon, 03 Nov 2025 21:05:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Singapore, here we come]]></title>
            <description><![CDATA[Sierra is expanding to Southeast Asia with a new Singapore office, strengthening our commitment to helping businesses across the region deliver more human customer experiences with AI.]]></description>
            <link>https://sierra.ai/jp/blog/singapore</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/singapore</guid>
            <dc:creator><![CDATA[Clay Bavor]]></dc:creator>
            <pubDate>Mon, 03 Nov 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Confidence in every conversation]]></title>
            <description><![CDATA[Sierra’s supervisors and Monitors make powerful systems dependable — combining real-time correction with continuous evaluation so businesses can trust every conversation, everywhere.]]></description>
            <link>https://sierra.ai/jp/blog/confidence-in-every-conversation</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/confidence-in-every-conversation</guid>
            <dc:creator><![CDATA[Valjean Clark]]></dc:creator>
            <pubDate>Wed, 29 Oct 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Change agents: Rocket Mortgage]]></title>
            <description><![CDATA[The journey home, powered by AI.]]></description>
            <link>https://sierra.ai/jp/blog/ai-agents-in-action-rocket-mortgage</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/ai-agents-in-action-rocket-mortgage</guid>
            <dc:creator><![CDATA[Pol Peiffer, Alex McGillis]]></dc:creator>
            <pubDate>Mon, 27 Oct 2025 23:20:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Publish your agent to ChatGPT]]></title>
            <description><![CDATA[Reach hundreds of millions of ChatGPT users with a single click — bringing your Sierra-built experiences into ChatGPT while maintaining full control and brand integrity.]]></description>
            <link>https://sierra.ai/jp/blog/publish-to-chatgpt</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/publish-to-chatgpt</guid>
            <dc:creator><![CDATA[Thiaga Rajan]]></dc:creator>
            <pubDate>Thu, 23 Oct 2025 22:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Change agents: Chime]]></title>
            <description><![CDATA[Discover how AI is transforming CX from a cost center to a brand-building engine through faster, more personalized support at scale.]]></description>
            <link>https://sierra.ai/jp/blog/ai-agents-in-action-chime</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/ai-agents-in-action-chime</guid>
            <dc:creator><![CDATA[Anna Rosenman]]></dc:creator>
            <pubDate>Thu, 23 Oct 2025 17:33:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Introducing Sierra Summit 2025: the future of AI-powered customer experiences ]]></title>
            <description><![CDATA[Big things are coming at Sierra Summit 2025 — our first customer conference — where we’ll reveal new AI innovations and hear from leaders shaping how businesses grow through better, more human customer experiences. Request your spot today.]]></description>
            <link>https://sierra.ai/jp/blog/introducing-sierra-summit-2025</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/introducing-sierra-summit-2025</guid>
            <dc:creator><![CDATA[Clay Bavor]]></dc:creator>
            <pubDate>Tue, 14 Oct 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[𝜏-Bench leaderboard: compare, explore, and understand agent performance]]></title>
            <description><![CDATA[Introducing the 𝜏-Bench leaderboard — a community-driven platform where researchers can submit, verify, and compare results while exploring model behavior through interactive tools.]]></description>
            <link>https://sierra.ai/jp/blog/t-bench-leaderboard</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/t-bench-leaderboard</guid>
            <dc:creator><![CDATA[Ben Shi, Victor Barres]]></dc:creator>
            <pubDate>Mon, 13 Oct 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Agent calling versus call my agent ]]></title>
            <description><![CDATA[Outbound voice is one of the hardest channels to get right — but when done well, it drives real results. From qualifying leads to confirming deliveries, Sierra’s agents make every call feel fast, natural, and human.]]></description>
            <link>https://sierra.ai/jp/blog/outbound-calls</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/outbound-calls</guid>
            <dc:creator><![CDATA[Linden Schrage]]></dc:creator>
            <pubDate>Fri, 10 Oct 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Engineering low-latency voice agents]]></title>
            <description><![CDATA[Latency shapes whether a voice agent feels human or robotic. Here’s how Sierra reduces it across every stage of the speech-to-speech pipeline.]]></description>
            <link>https://sierra.ai/jp/blog/voice-latency</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/voice-latency</guid>
            <dc:creator><![CDATA[Wenqi Shao, Danny Lee]]></dc:creator>
            <pubDate>Thu, 09 Oct 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Multilingual voice: building agents that speak to everyone]]></title>
            <description><![CDATA[Multilingual voice agents aren’t just a feature — they’re a bridge to better, more inclusive customer experiences.]]></description>
            <link>https://sierra.ai/jp/blog/multilingual-voice-agents</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/multilingual-voice-agents</guid>
            <dc:creator><![CDATA[Nishita Jain, Soham Ray]]></dc:creator>
            <pubDate>Wed, 08 Oct 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Load testing: how Sierra scales for surges]]></title>
            <description><![CDATA[When demand spikes, reliability matters most. We load-test Sierra’s platform at massive scale — generating millions of calls — to guarantee agents stay fast, accurate, and reliable, no matter how high the traffic climbs.]]></description>
            <link>https://sierra.ai/jp/blog/load-testing</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/load-testing</guid>
            <dc:creator><![CDATA[Mark McBride]]></dc:creator>
            <pubDate>Tue, 07 Oct 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Voice turns one]]></title>
            <description><![CDATA[One year after launching voice, Sierra is powering hundreds of millions of conversations — showing how natural conversation is fast becoming the most powerful customer interface.]]></description>
            <link>https://sierra.ai/jp/blog/voice-turns-one</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/voice-turns-one</guid>
            <dc:creator><![CDATA[Zack Reneau-Wedeen, Nishita Jain]]></dc:creator>
            <pubDate>Mon, 06 Oct 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[From LLMs to enterprise-grade agents]]></title>
            <description><![CDATA[Sierra's Agent OS treats agent safety as a systems problem — reducing error rates through layered defenses and constant improvement.]]></description>
            <link>https://sierra.ai/jp/blog/enterprise-grade-agents</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/enterprise-grade-agents</guid>
            <dc:creator><![CDATA[Thiaga Rajan]]></dc:creator>
            <pubDate>Thu, 02 Oct 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Agent Traces: getting to the fix, fast ]]></title>
            <description><![CDATA[Agent Traces give builders a step-by-step view into an agent’s decision-making, so they can understand not just what happened, but why.]]></description>
            <link>https://sierra.ai/jp/blog/agent-traces</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/agent-traces</guid>
            <dc:creator><![CDATA[Sachi Shah]]></dc:creator>
            <pubDate>Wed, 01 Oct 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[How Voice Sims work]]></title>
            <description><![CDATA[Learn how Sierra engineered Voice Sims using a dual loop architecture to recreate lifelike conversations.]]></description>
            <link>https://sierra.ai/jp/blog/how-voice-sims-work</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/how-voice-sims-work</guid>
            <dc:creator><![CDATA[Kumar Pandya]]></dc:creator>
            <pubDate>Tue, 23 Sep 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Meet Agent Studio: build sophisticated agents without code]]></title>
            <description><![CDATA[Sierra's Agent Studio empowers teams of all technical abilities to build and ship highly-effective agents fast. ]]></description>
            <link>https://sierra.ai/jp/blog/meet-agent-studio</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/meet-agent-studio</guid>
            <dc:creator><![CDATA[Mari Ju]]></dc:creator>
            <pubDate>Thu, 18 Sep 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Meet the Voice Sommelier]]></title>
            <description><![CDATA[Best practices for finding the right voice for your brand.]]></description>
            <link>https://sierra.ai/jp/blog/meet-the-voice-sommelier</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/meet-the-voice-sommelier</guid>
            <dc:creator><![CDATA[David Hendee]]></dc:creator>
            <pubDate>Wed, 17 Sep 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Voice Sims: test agents in real world conditions before they talk to customers]]></title>
            <description><![CDATA[Sierra's Voice Sims is a pioneering feature that tests voice agents in real world conditions before they talk to a single customer. ]]></description>
            <link>https://sierra.ai/jp/blog/voice-sims-test-agents-in-real-world-conditions-before-they-talk-to-your-customers</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/voice-sims-test-agents-in-real-world-conditions-before-they-talk-to-your-customers</guid>
            <dc:creator><![CDATA[Kumar Pandya, Sachi Shah]]></dc:creator>
            <pubDate>Thu, 11 Sep 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[There's an agent for that, and it runs on Sierra ]]></title>
            <description><![CDATA[Today, we’re announcing that we’ve raised $350M additional capital at a valuation of $10B, led by Greenoaks, which is doubling down on Sierra.]]></description>
            <link>https://sierra.ai/jp/blog/theres-an-agent-for-that-and-it-runs-on-sierra</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/theres-an-agent-for-that-and-it-runs-on-sierra</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Thu, 04 Sep 2025 16:17:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Fast to build, faster to impact]]></title>
            <description><![CDATA[With Sierra’s Agent OS, companies across industries are launching agents in weeks that scale globally, improve continuously, and deliver more human customer experiences from day one.]]></description>
            <link>https://sierra.ai/jp/blog/fast-to-build-faster-to-impact</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/fast-to-build-faster-to-impact</guid>
            <dc:creator><![CDATA[Anna Rosenman]]></dc:creator>
            <pubDate>Tue, 02 Sep 2025 22:55:12 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Calling new grads: APX year 2]]></title>
            <description><![CDATA[Are you a college senior or recent graduate? If you’re driven to turn AI theory into practice, make an impact, and learn from some of the best in our industry, we’d love to build with you.]]></description>
            <link>https://sierra.ai/jp/blog/apx-year-2</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/apx-year-2</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Tue, 02 Sep 2025 19:53:47 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Change agents: Brex]]></title>
            <description><![CDATA[By building its customer agent with Sierra, Brex has accelerated service by 90%, saved customers over 15,000 hours a year, and empowered both technical and non-technical teams to scale AI across the business.]]></description>
            <link>https://sierra.ai/jp/blog/ai-agents-in-action-brex</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/ai-agents-in-action-brex</guid>
            <dc:creator><![CDATA[Camilla Matias, Clay Bavor]]></dc:creator>
            <pubDate>Tue, 19 Aug 2025 17:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Simulations: the secret behind every great agent]]></title>
            <description><![CDATA[Sierra’s platform, Agent OS, enables you to create simulated conversations between agents and mock personas ensure reliability at scale. They are a new kind of testing, for a new kind of software. ]]></description>
            <link>https://sierra.ai/jp/blog/simulations-the-secret-behind-every-great-agent</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/simulations-the-secret-behind-every-great-agent</guid>
            <dc:creator><![CDATA[Sachi Shah]]></dc:creator>
            <pubDate>Tue, 19 Aug 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Sierra is now ISO 42001 and ISO 27001 certified]]></title>
            <description><![CDATA[We’re excited to share that Sierra is now certified by an accredited certification body to both ISO 27001 and ISO 42001.]]></description>
            <link>https://sierra.ai/jp/blog/sierra-is-now-iso-42001-and-iso-27001-certified</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/sierra-is-now-iso-42001-and-iso-27001-certified</guid>
            <dc:creator><![CDATA[Akhila Chitiprolu]]></dc:creator>
            <pubDate>Tue, 08 Jul 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[A more reliable inference layer for foundation models]]></title>
            <description><![CDATA[Foundation models are still less reliable than traditional web services, with more downtime and response times measured in seconds, not milliseconds. And as adoption grows, they’re accessed through a burgeoning ecosystem of providers and applications, which have similar functionality but different levels of reliability. Last year, we turned this bug into a feature—developing an adaptive routing client that dynamically selects providers to maximize uptime, minimize latency, and improve the overall experience.]]></description>
            <link>https://sierra.ai/jp/blog/a-more-reliable-inference-layer-for-foundation-models</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/a-more-reliable-inference-layer-for-foundation-models</guid>
            <dc:creator><![CDATA[Kimberly Patron]]></dc:creator>
            <pubDate>Thu, 26 Jun 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[The challenge with rolling your own agent]]></title>
            <description><![CDATA[Short “time to demo” masks the challenge of building agents that can reliably take action without supervision, safely represent a brand, and operate at the scale needed to handle millions of customer interactions a year. ]]></description>
            <link>https://sierra.ai/jp/blog/the-challenge-with-rolling-your-own-agent</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/the-challenge-with-rolling-your-own-agent</guid>
            <dc:creator><![CDATA[Pol Peiffer]]></dc:creator>
            <pubDate>Tue, 17 Jun 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[The future is build with, not build versus buy]]></title>
            <description><![CDATA[Sierra’s platform gives businesses the freedom to build as much or as little of their agent as they choose—from our Agent OS, which handles all the under the hood complexity, while giving brands complete control over the parts that are unique to their business, to our expert team of engineers and product managers, which help launch agents quickly, and ensure they improve over time. ]]></description>
            <link>https://sierra.ai/jp/blog/the-future-is-build-with-not-build-versus-buy</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/the-future-is-build-with-not-build-versus-buy</guid>
            <dc:creator><![CDATA[Elliot Greenwald]]></dc:creator>
            <pubDate>Tue, 17 Jun 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Five ways to use AI agents: Healthcare ]]></title>
            <description><![CDATA[ In the year since Sierra’s launch, we’ve seen how AI can help deliver better, more human care while also reducing costs for the industry.]]></description>
            <link>https://sierra.ai/jp/blog/five-ways-to-use-ai-agents-healthcare</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/five-ways-to-use-ai-agents-healthcare</guid>
            <dc:creator><![CDATA[Krishna Bharathala]]></dc:creator>
            <pubDate>Mon, 16 Jun 2025 13:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[𝜏²-bench: benchmarking agents in collaborative real-world scenarios]]></title>
            <description><![CDATA[𝜏²-bench challenges AI agents not just to reason and act, but to coordinate, guide, and assist a user in achieving a shared objective. This leap from solo operation to co-ownership of a task pushes agents into a much more demanding space. And, critically, it reflects the kinds of tasks AI agents are increasingly being asked to perform in the real world.]]></description>
            <link>https://sierra.ai/jp/blog/benchmarking-agents-in-collaborative-real-world-scenarios</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/benchmarking-agents-in-collaborative-real-world-scenarios</guid>
            <dc:creator><![CDATA[Victor Barres, Honghua Dong, Soham Ray, Karthik Narasimhan]]></dc:creator>
            <pubDate>Tue, 10 Jun 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Building more human voice experiences]]></title>
            <description><![CDATA[Here are three lessons we’ve learned building great voice experiences with our customers, for their customers. And what’s so interesting is that it’s many little things like these—not one big thing—that’s helped create a better, more human voice experience. 
]]></description>
            <link>https://sierra.ai/jp/blog/building-more-human-voice-experiences</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/building-more-human-voice-experiences</guid>
            <dc:creator><![CDATA[Zack Reneau-Wedeen]]></dc:creator>
            <pubDate>Thu, 22 May 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Serving customer experience and engineering teams—all from one platform]]></title>
            <description><![CDATA[Sierra’s Agent OS is the only platform that supports both no code and programmatic agent development. Our unique approach enables companies to mix and match—choosing the right approach for their business needs, and scaling their agent development as those needs evolve. ]]></description>
            <link>https://sierra.ai/jp/blog/serving-customer-experience-and-engineering-teams-all-from-one-platform</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/serving-customer-experience-and-engineering-teams-all-from-one-platform</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Wed, 21 May 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Sierra expands to New York]]></title>
            <description><![CDATA[We’re excited to share that Sierra is opening a New York office, and we’re hiring across agent development and sales.]]></description>
            <link>https://sierra.ai/jp/blog/sierra-expands-to-new-york</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/sierra-expands-to-new-york</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Wed, 07 May 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Change agents: Minted]]></title>
            <description><![CDATA[Since we first started working together last year, AI has become central to Minted’s long-term innovation strategy—with information from AI conversations helping to inform their marketing, engineering, and product teams, as well as solving real customer needs with care and creativity.]]></description>
            <link>https://sierra.ai/jp/blog/ai-agents-in-action</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/ai-agents-in-action</guid>
            <dc:creator><![CDATA[Melissa Kim, Bret Taylor]]></dc:creator>
            <pubDate>Thu, 24 Apr 2025 23:45:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Lasting relationships: AI agents drive customer retention]]></title>
            <description><![CDATA[By building stronger relationships between companies and consumers, AI agents can help reduce churn—transforming customer service from a cost center into a revenue-generating function.]]></description>
            <link>https://sierra.ai/jp/blog/ai-agents-drive-customer-retention</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/ai-agents-drive-customer-retention</guid>
            <dc:creator><![CDATA[Nishita Jain]]></dc:creator>
            <pubDate>Thu, 17 Apr 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[London calling]]></title>
            <description><![CDATA[We are excited to announce that Suveer Kothari will be joining Sierra as head of our new(ish) London office, which serves companies across the UK and Europe.]]></description>
            <link>https://sierra.ai/jp/blog/london-calling</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/london-calling</guid>
            <dc:creator><![CDATA[Clay Bavor]]></dc:creator>
            <pubDate>Tue, 15 Apr 2025 15:36:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Five ways to use AI agents: financial services]]></title>
            <description><![CDATA[Services like banking and insurance play a critical role in our lives, and whatever the issue—whether you’re locked out of your account, disputing a charge, trying to find the right tax information or making a claim—you want to know you’re in the best hands. And that’s where AI agents can really help.]]></description>
            <link>https://sierra.ai/jp/blog/five-ways-to-use-ai-agents-financial-services</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/five-ways-to-use-ai-agents-financial-services</guid>
            <dc:creator><![CDATA[Wendy Xu]]></dc:creator>
            <pubDate>Tue, 08 Apr 2025 21:20:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[What is an AI agent? And why does my business need one?]]></title>
            <description><![CDATA[Agents are software that can complete tasks on their own, without supervision, just like a human. And AI agents solve the age-old tension between better experiences and higher costs—so you can serve more customers, more often, and in more meaningful ways.
]]></description>
            <link>https://sierra.ai/jp/blog/what-is-an-AI-agent-why-does-my-business-need-one</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/what-is-an-AI-agent-why-does-my-business-need-one</guid>
            <dc:creator><![CDATA[Reggie Marable]]></dc:creator>
            <pubDate>Tue, 01 Apr 2025 18:15:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Sierra acquires Receptive AI]]></title>
            <description><![CDATA[We want to ensure that Sierra has the best voice capabilities, and it’s why we’re excited to have acquired Receptive AI. Their voice technology is already integrated into Sierra, enabling companies to build AI agents once and deploy them across any channel.
]]></description>
            <link>https://sierra.ai/jp/blog/sierra-acquires-receptive-ai</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/sierra-acquires-receptive-ai</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Wed, 26 Mar 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Same platform, different personalities]]></title>
            <description><![CDATA[Your AI agent is an extension of your brand’s voice, values, and customer experience. As Harmony, Duncan Smuthers, and Barbra all show, Sierra can help your business build better, more human customer experiences with AI.]]></description>
            <link>https://sierra.ai/jp/blog/same-platform-different-personalities</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/same-platform-different-personalities</guid>
            <dc:creator><![CDATA[Rosie Roca]]></dc:creator>
            <pubDate>Thu, 20 Mar 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Sierra’s 𝜏-bench is shaping the development and evaluation of agents]]></title>
            <description><![CDATA[We explore how Sierra’s 𝜏-bench is shaping the development and evaluation of agents—from academic research to industry applications and next-generation development.]]></description>
            <link>https://sierra.ai/jp/blog/tau-bench-shaping-development-evaluation-agents</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/tau-bench-shaping-development-evaluation-agents</guid>
            <dc:creator><![CDATA[Karthik Narasimhan, Noah Shinn]]></dc:creator>
            <pubDate>Tue, 18 Mar 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Gardening week: evergreen engineering]]></title>
            <description><![CDATA[At Sierra, we value intensity and craftsmanship—Gardening Week is an investment in the long-term quality of our software.
]]></description>
            <link>https://sierra.ai/jp/blog/gardening-week-evergreen-engineering</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/gardening-week-evergreen-engineering</guid>
            <dc:creator><![CDATA[Mihai Parparita]]></dc:creator>
            <pubDate>Thu, 13 Mar 2025 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Outcome-based pricing for AI agents]]></title>
            <description><![CDATA[AI agents executing processes autonomously enable an entirely new pricing model, where you pay only when the software achieves specific, valuable outcomes: outcome-based pricing.]]></description>
            <link>https://sierra.ai/jp/blog/outcome-based-pricing-for-ai-agents</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/outcome-based-pricing-for-ai-agents</guid>
            <dc:creator><![CDATA[Elliot Greenwald]]></dc:creator>
            <pubDate>Tue, 10 Dec 2024 17:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Announcing the Sierra APX program]]></title>
            <description><![CDATA[The APX program is an 18-month rotational program that gives new graduates in computer science or a related field the opportunity to work closely with our customers, building AI agents as both an Agent Engineer and an Agent Product Manager.]]></description>
            <link>https://sierra.ai/jp/blog/apx-program</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/apx-program</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Tue, 12 Nov 2024 17:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Sierra speaks]]></title>
            <description><![CDATA[Voice is here. Sierra's AI agents can now engage consumers with rich, natural conversations over the phone—no wait times, no frustration. Learn how this new capability is reshaping the future of customer service. ]]></description>
            <link>https://sierra.ai/jp/blog/sierra-speaks</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/sierra-speaks</guid>
            <dc:creator><![CDATA[Clay Bavor, Bret Taylor]]></dc:creator>
            <pubDate>Wed, 09 Oct 2024 14:23:39 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Bye bye, bots! 5 reasons to say “Hello!” to AI agents ]]></title>
            <description><![CDATA[Chatbots continue to fall short of customer and company expectations, struggling to solve problems, communicate with clarity, or self-improve over time. Sierra’s AI agents offer a superior alternative by handling complex tasks, communicating using natural language, and continuously improving to meet evolving customer needs. It’s time to move beyond chatbots and elevate your customer experience with AI agents.
]]></description>
            <link>https://sierra.ai/jp/blog/bye-bye-bots</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/bye-bye-bots</guid>
            <dc:creator><![CDATA[Anna Rosenman]]></dc:creator>
            <pubDate>Fri, 06 Sep 2024 03:05:07 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Shipping and scaling AI agents]]></title>
            <description><![CDATA[Sierra agents are refreshing SiriusXM radios, debugging Sonos setup flows, and managing OluKai returns and exchanges. In this post, we share lessons from building AI agents at scale.]]></description>
            <link>https://sierra.ai/jp/blog/shipping-and-scaling-ai-agents</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/shipping-and-scaling-ai-agents</guid>
            <dc:creator><![CDATA[Zack Reneau-Wedeen]]></dc:creator>
            <pubDate>Thu, 25 Jul 2024 18:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Meet the AI agent engineer]]></title>
            <description><![CDATA[Agent engineers at Sierra design, build, and maintain our AI agents. They tackle problems at the intersection of software engineering, frontier AI deployment, and the most pressing challenges of our customers.]]></description>
            <link>https://sierra.ai/jp/blog/meet-the-ai-agent-engineer</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/meet-the-ai-agent-engineer</guid>
            <dc:creator><![CDATA[Natalie Meurer]]></dc:creator>
            <pubDate>Thu, 11 Jul 2024 21:10:08 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[The holiday rush has started: How OluKai and Sonos gear up for the season with AI]]></title>
            <description><![CDATA[For most direct-to-consumer and retail brands, the holiday season is the busiest time of year. Not only does this season represent a massive revenue opportunity, but demand surges stress-test systems and staffing. Deploying an AI agent makes it possible for companies to get ahead of the rush, scale up, deliver a better customer experience, and drive sales. ]]></description>
            <link>https://sierra.ai/jp/blog/holiday-readiness</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/holiday-readiness</guid>
            <dc:creator><![CDATA[Anna Rosenman]]></dc:creator>
            <pubDate>Tue, 02 Jul 2024 22:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[𝜏-Bench: Benchmarking AI agents for the real-world]]></title>
            <description><![CDATA[Sierra’s AI research team is on a mission to advance the frontier of conversational AI agents. In this research paper, we present a new benchmark for evaluating AI agents' performance and reliability in real-world settings, with dynamic user and tool interaction.]]></description>
            <link>https://sierra.ai/jp/blog/benchmarking-ai-agents</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/benchmarking-ai-agents</guid>
            <dc:creator><![CDATA[Karthik Narasimhan]]></dc:creator>
            <pubDate>Thu, 20 Jun 2024 16:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[The Agent Development Life Cycle]]></title>
            <description><![CDATA[An autonomous AI agent is a new type of software that requires a new approach to development. Sierra has developed a novel, integrated approach to developing agents, from development to testing and release management. We call this the Agent Development Life Cycle.]]></description>
            <link>https://sierra.ai/jp/blog/agent-development-life-cycle</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/agent-development-life-cycle</guid>
            <dc:creator><![CDATA[Clay Bavor, Bret Taylor]]></dc:creator>
            <pubDate>Mon, 03 Jun 2024 22:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[The Guide to AI Agents]]></title>
            <description><![CDATA[AI agents are autonomous software systems that can reason, make decisions, and pursue goals with creativity and flexibility. They’ll soon be everywhere, helping consumers, employees, and businesses alike.]]></description>
            <link>https://sierra.ai/jp/blog/ai-agents-guide</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/ai-agents-guide</guid>
            <dc:creator><![CDATA[Clay Bavor, Bret Taylor]]></dc:creator>
            <pubDate>Thu, 23 May 2024 20:00:00 GMT</pubDate>
        </item>
        <item>
            <title><![CDATA[Meet Sierra, the conversational AI platform for businesses]]></title>
            <link>https://sierra.ai/jp/blog/introducing-sierra</link>
            <guid isPermaLink="true">https://sierra.ai/jp/blog/introducing-sierra</guid>
            <dc:creator><![CDATA[Bret Taylor, Clay Bavor]]></dc:creator>
            <pubDate>Tue, 13 Feb 2024 08:44:00 GMT</pubDate>
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