Get going with Agent OS, our platform for agent management.
In the age of conversational AI, every company needs an agent.
Build your own agent
Today’s consumers expect to have engaging, personalised conversations. Agent OS makes it easy and fast to build an AI agent that engages customers on behalf of your business.
Agents are software systems that use AI for reasoning, decision making and dialogue, enabling interactions that are creative and intelligent. With Agent OS, your business can harness the latest research on autonomous agents in addition to unique capabilities that make AI safe for business.
Agents built on Agent OS are:
- Grounded with your brand, knowledge and processes
- Capable of sophisticated, multi-step workflows
- Able to securely access external systems to gather data and take action
- Self-supervising and able to stay on-brand and on-topic
Define your brand, knowledge and goals
Your AI agent acts as an extension of your company, enabling you to deliver an authentic, engaging customer experience.
Your company’s voice and tone
From tailored greetings to predefined behaviours, agents personalise every interaction while reinforcing your brand.
Your knowledge and expertise
Ground your agent with your knowledge and processes, enabling it to understand the context of every conversation and respond instantly and creatively.
Your goals and guardrails
Assign goals and objectives to your agent, and encourage it to drive towards specific options. Define boundaries to ensure your agent stays on-topic and makes appropriate decisions.
Empower developers to innovate, fast
Developers can use the Agent Software Developers Kit (Agent SDK) to develop and deploy agents.
Composable skills
Developers compose AI agents by mixing and matching skills - like workflow, triage, respond and confirm - into complex workflows that agents can execute for a specific use case.
Declarative development
Developers can declaratively define agent functionality without being an expert in large language models or prompt engineering. You define the 'what' while Agent OS works out the 'how.'
Connect AI to your entire business
Agent OS delivers secure, real-time integrations across your systems of record, from commerce platforms to CRM, to your homegrown systems.
Knowledge retrieval
AI agents understand when and where to locate information, from account information to order history, Q&A documents to corporate policies.
Real-time action
AI agents can act on behalf of your customers via secure, real-time integrations to your systems of record.
Orchestrate across multiple systems, knowledge sources and AI models
You define the goal. Agent OS coordinates the resources needed to accomplish it.
Executing complex, multi-step workflows can be beyond the capabilities of even the most sophisticated AI models, and often requires interacting with multiple systems and sources of knowledge. Agent OS orchestrates across all of these seamlessly.
Agent OS breaks down high-level goals and processes into smaller steps, and coordinates access to resources needed to solve a given task. Agents can access knowledge and key systems as needed, and draw on a constellation of AI models for planning, decision making, response generation, self-evaluation and more.
The result is an AI agent that can make contextual decisions, take the appropriate action, and respond with meaningful, helpful language.
Supervision, security and auditing
To mitigate risks inherent in the non-deterministic nature of LLMs, Sierra wraps LLMs in supervisory layers to reduce hallucinations, ensure security and prevent abuse.
Filters and monitoring
Sierra has built in a set of monitors and filters for topics, keywords that are off-limits that you can evaluate on a session-by-session basis. Additionally, Sierra will review user input or LLM-generated content to ensure that agent responses are truthful, relevant and helpful.
Secure integration
Agent OS secures AI access across your systems, complete with checks, access controls and business logic to ensure that the agent is doing only what it should. Any action taken - from user authentication to customer information retrieval - can be trusted to operate only as explicitly specified.
Prompt injection detection
Sierra has put in place preventive measures for prompt injection. Additionally, the system is architected with deterministic code to verify agent actions, enforce your policies and maintain data integrity.
Auditing and inspection
Agent OS offers tools to help customers understand the reasoning process behind a specific agent action or answers. Companies can examine every agent activity, see what knowledge was drawn on, which systems were accessed, and trace reasoning. This combination of auditing and human-in-the-loop evaluation makes it easy for companies to spot agent errors or knowledge source inaccuracies, and then update agent instructions in near real time.
Data governance and privacy
Protect your data and maintain compliance.
Your data is your own
Agent OS enforces strict data separation between customers. Information that you provide to inform your agent’s behaviour, like your knowledge base, unstructured documents and guides, is stored in your own, private Sierra workspace. Anything stored or built within your workspace is never shared with any other company – this space is distinctly your own.
Private data stays private
Agent OS detects and masks customers’ personal data, ensuring their privacy. Real-time integrations with your company’s systems of record ensure that sensitive data is only accessed on an as-needed basis, ensuring data integrity.
Train your agent – and nothing else
Your data will never be used to train models for use by anyone other than you for your AI agent. Your data will only ever be used to build your company’s agent and to benefit you. Full stop.
Forward-thinking and backward compatible
The Agent OS architecture embraces the latest advancements in artificial intelligence, with a strict commitment to backward compatibility. We ensure a seamless transition for all customers and guarantee existing functionalities remain fully accessible.
See what Sierra can do for you.
Find out how Sierra can help your company transform the customer experience with our conversational AI agents.