Product
Sierra is designed with the highest commitment to security and reliability.
We stay on top of the latest AI security best practices, models, and research so you don’t have to.
AI should be flexible, but not with your security standards. When your AI agent accesses your systems of record, those interactions are deterministic and controlled to ensure your policies and security procedures are always followed.
Sierra is committed to maintaining the highest compliance standards for our customers, including SOC 2, HIPAA, GDPR, CCPA, CSA STAR, ISO 27001, and ISO 42001.
To mitigate risks inherent in the non-deterministic nature of LLMs, Sierra wraps LLMs in supervisory layers to reduce hallucinations, ensure security, and prevent abuse.
We protect your company and customer’s data, always enforcing your policies and following industry best practices.
Your data is only used to support your company’s agent and is never shared across companies or used to train models.
Any personally identifiable information (PII) shared with your agent is automatically encrypted and masked.
Sierra has built-in filters and monitors for topics and keywords that are off-limits based on your company policies.
‘Our technology team has been playing the part of Devil's Advocate, writing in questions to trip the AI agent up. And it is great to look at those examples and recognise that the AI has understood, identified, and caught the misuse.’
Maureen Martin
VP of Customer Care
Sierra is built on a constellation of LLMs—combining frontier, open source, and proprietary models—so your agent can execute seamlessly and reliably.
Different models excel at different tasks. Your AI agent uses frontier models and proprietary, specialist models for making decisions, understanding user messages, and generating responses.
Sierra will power your AI agent with the best available LLMs in the industry, so you (and your customers) are always benefiting from the latest developments.
Sierra automatically switches between LLM providers to optimise your agent’s performance and maintain service continuity in case one provider experiences an outage.
Our Trust Centre offers detailed insights into our security practices, including the specific controls and policies implemented by our teams. You can explore our compliance standards, request access to comprehensive security documentation, and gain a clear understanding of how we safeguard your data.
Find out how Sierra can help your business build better, more human customer experiences with AI.
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