‘I knew the AI agent would answer questions quickly, but I didn’t expect the responses to be so genuine and empathetic.’
Meet Sierra. Strike up a new type of conversation.
Elevate your customer experience with AI.
Transform your customer experience
Enable your customers to get answers, solve problems and take action through a natural, conversational experience.
Engage and delight customers
Implement an AI agent that is always available, empathetic and aligned to your brand tone and voice.
Support your customers in real time
Help customers with even their most complex issues, whether making an exchange or updating a subscription.
Adapt and get better, faster
Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience.
Sierra speaks
Introducing voice, a new way to communicate with your customers using conversational AI.
Engage with faster, better phone calls
Your agent delivers engaging and personalised conversations. Always available, endlessly patient, and able to reason, predict and act in real time.
Connect to your call centre ecosystem
Seamlessly integrate with your existing technology stack, with comprehensive summaries and intelligent routing when escalation is required.
Scale consistent experiences on every channel
Use Agent OS to build once and run everywhere, with a continuously improving, trusted AI agent tailored to your brand, goals and processes.
Make AI your own
Sierra’s conversational AI platform enables your company to build an AI agent that is personalised to your business and customers.
Ground your AI agent
Imbue your agent with your company’s identity, policies, processes and knowledge – ensuring your agent represents the best of your business.
Solve problems the right way
Set goals to guide your agent to the right solutions, and set guardrails to ensure they stay on-point and aligned with your policies.
Take action on your systems
Conversational AI isn’t just about answering questions. With Sierra, your AI agent can take action, whether updating a case in CRM or managing a delivery in an order management system.
Safe and secure
Sierra is designed with the highest commitment to trust, security and compliance. Your AI agent won't pretend to be something it’s not, and it will be honest about its limitations.
Supervision
Guardrails ensure your agent stays on-topic, and real-time monitoring tracks live interactions.
Secure integration
AI may be flexible, but security standards should not be. When AI accesses your systems of record, those interactions are deterministic and controlled to ensure your AI always follows your policies and security procedures.
Auditing
Built-in quality assurance workflows ensure your customer experience team can understand the reasoning behind every AI interaction.
Data governance
Your data is only used for your company’s agent. We don’t use your data to train models, and we use industry-standard best practices to ensure your data is secure.
Privacy
Personal data is automatically encrypted and masked.
The results speak for themselves
Sierra is trusted by leading consumer brands with millions of customers across a wide range of industries.
See what Sierra can do for you.
Find out how Sierra can help your company transform the customer experience with our conversational AI agents.