‘Our service has fundamentally changed. With the AI agent, we effectively have 24/7 availability and engage in any language—something we couldn't do before.’Full story
Product
Meet your agent
Better customer experiences. Better business outcomes.
Cross-channel support
Connect with customers on their preferred channels—delivering fast, personalised, exceptional experiences at every touchpoint.
Phone
Hang up on lengthy wait times and tedious touch-tone menus. Replace your outdated IVR systems with an AI agent that responds instantly, can interpret shifts in tone to respond with empathy, and gets your customers straight to the answers they need.
Chat, SMS, and messaging
Whether your customers are at home or on the go, your AI agent delivers thoughtful and real-time support across chat, SMS, and messaging applications.
Email
Get to inbox zero. Your AI agent understands the nuances of email communication and crafts longer-form, highly branded, and helpful responses that are appropriate for email, delivered at the speed of chat.
Sierra speaks
A better customer experience is calling.
Intuitive and authentic conversations
Get the best of both worlds: the speed and scalability of AI with the empathy and complex reasoning of human communication.
Empathetic support
With language processing and human-level reasoning, AI agents can understand context, sense frustration and delight, and respond appropriately while staying on-brand.
Multilingual responses
Ensure customers receive timely responses—no matter which language they speak. Your multilingual agent delivers experiences that are personalised and inclusive.
Anytime, anywhere
Your AI agent is always available to support your customers. If they step away, the conversation doesn’t reset—your agent picks up right where they left off.
Beyond Q&A
With Sierra, your AI agent doesn’t just answer questions, it takes action to solve your customers’ problems, improving self-service resolution rate and average handle time.
Your expertise
Equip your agent with information from your knowledge base, company policies, and brand guidelines, so it acts to achieve your goals while always adhering to your guardrails.
Instant action
Securely connect to your systems of record—from order management systems to CRM—so your agent can take action on your customer’s behalf, like processing an exchange or changing a reservation.
Empowered teams
When your AI agent can’t resolve an issue, it gathers key details, summarises the conversation, and smoothly hands it off—so your team is ready to jump in without missing a beat.
Next
Develop your agent
Declaratively define your agent’s unique goals and guardrails with Sierra’s Agent SDK. Rapidly develop highly effective agents with out-of-the-box composable skills, fine-tuning capabilities, and advanced developer tools.
Configure your agent
Empower Customer Experience teams to build and manage agents—without writing a line of code. Set up customer journeys, configure knowledge, and define brand guidelines effortlessly within Agent Studio.
Optimise your agent
Ensure your agent stays on-brand, behaves as expected, and delivers measurable impact. Agent Command Centre has all the tools to review and optimise your agent’s performance.
Trust your agent
Sierra is designed with the highest commitment to trust, security, and compliance. Your data is never used to train models, and we use industry-standard best practices to ensure its security.
See what Sierra can do for you
Find out how Sierra can help your business build better, more human customer experiences with AI.