Drive personalized patient outcomes
Replace IVR with authentication, intent recognition, and issue-based routing
Increase plan activation with guided enrollment, account setup, and eligibility verification
Improve engagement with proactive benefits guidance and referral intake coordination
Track authorization status and surface denial reasons to providers as they happen.
Reduce cost-to-serve with claim status, EOBs, appeals, and follow-ups
Increase payment rates with clear billing explanations, reminders, and financial assistance guidance
Answer calls and messages at any time in any language to help patients find care and book appointments.
Complete requests without transfers or follow-ups, eliminating repeated calls and fragmented handoffs.
Coordinate authorization, availability, and booking to reduce delays and no-shows.
Explain benefits, resolve claims, and manage follow-ups to reduce denials and delays.
Handle intake, coordination, and follow-ups to reduce manual work across teams.
Joe Flanagan
Chief Executive Officer, R1
Listen to agents guide patients through scheduling, coverage, and billing.
A Medicare member calls to confirm physical therapy coverage and understand her costs before starting care.
A parent schedules a same-day pediatric appointment while managing a sick child at home.
A member gets a clear breakdown of charges and deductible responsibility while on the go.
An agent helps a member understand and pay for an outstanding balance.
Meets the security, safety, and clinical standards required for healthcare.
Learn how you can partner with Sierra to deliver better experiences for patients and policyholders.
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