‘Our AI agent has helped us keep the fun, laid-back spirit of Chubbies alive in our customer support, while also driving real impact in how we connect with our customers and grow our business.’
Kit Garton
SVP, Commercial
Product
Agent Studio
Empower teams to build and manage agents—no code required.
Journeys
Build sophisticated workflows for your AI agent using natural language.
Agent instructions
Define how your agent should handle specific workflows from start to finish based on your existing operating procedures.
Tools and dynamic data
Keep agent responses up-to-date by referencing information from external systems, knowledge sources, and more.
Testing and simulations
Rapidly test, evaluate, and adjust agent behaviour as you build new journeys to validate your agent’s performance before releasing.
Simulations
Harden your agent with AI-driven, large-scale testing.
AI-powered evaluations
Define how your agent should handle specific workflows from start to finish based on your existing operating procedures.
Regression testing
Build a test suite to detect and prevent potential regressions prior to releasing new versions of your agent.
Voice Sims
Test how your agent handles transcription, background noise, and speaker variation—before going live.
Content and settings
Manage the information and content that powers your agent with just a few simple clicks.
Dynamic updates
Update your agent in real time so it’s always aware of the latest promotion, service update, or information important to your business.
Personalised offers
Manage promotions and offers to drive retention, upsell, and cross-sell, maximising customer lifetime value.
Multimodality
Bring conversations to life by uploading images and videos to better showcase products, illustrate troubleshooting steps, and improve understanding.
Knowledge
Enrich your AI agent with the expertise and context it needs by connecting all of your knowledge sources.
Knowledge management
View, manage, and edit knowledge data such as Help Centre content, FAQs, and policies that ground your agent.
Knowledge gaps
Sierra automatically identifies common themes missing from your knowledge base to improve your agent’s performance over time.
Retrieval and audits
AI agents understand when and where to locate real-time information and always provide a trace of logic in their responses.
Branding and controls
Tailor your agent to be a true reflection of your brand.
Customised agents
First impressions matter. Give your AI agent a name, craft its welcome message, and align its look with your brand—logo, colours, and more.
Voice and tone
Fine-tune your agent’s language and tone, so it always represents your brand voice.
Filters and monitoring
Sierra has built-in filters and monitors for topics and keywords that are off-limits based on your company policies.
Next
Insights
Review and optimise your agent’s performance to ensure it stays on-brand, behaves as expected, and delivers measurable impact.
Trust and reliability
Sierra is designed with the highest commitment to trust, security, and compliance. Your data is never used to train models, and we use industry-standard best practices to ensure its security.
Meet your agent
AI agents mirror the nuances of human communication and deliver helpful, empathetic support—on any channel—that improves customer satisfaction. Best of all, they’re always available, always up-to-date, and always on brand.
Agent SDK
Declaratively define your agent’s unique goals and guardrails. Rapidly develop highly effective agents with out-of-the-box composable skills, fine-tuning capabilities, and advanced developer tools.
Discover what Sierra can do for you
Find out how Sierra can help your business build better, more human customer experiences with AI.