Industry

Retail and Consumer Goods

Boost conversion and brand loyalty with your trusted AI agent.

Create customers for life

Keep your customers coming back with instant, personalised and on-brand interactions, when it matters most.

A smartphone screen shows a customer service chat where a user requests a jacket exchange, and the company provides a return label with a QR code.

Product recommendations
Give personalised pre-purchase guidance and support to increase conversion and order value, reduce cart abandonment, and boost satisfaction.
Order management
Allow customers to track orders, submit warranty claims, and request refunds instantly, reducing wait times, improving resolution rates, and even converting returns to exchanges.
Account management
Help customers update their contact or billing information, manage subscription preferences, or request cancellations to reduce wait times and act on opportunities for upsell or retention.

Image of Danny Cassotta, Sr. Manager of Customer Experience, Casper — Danny CassottaSr. Manager of Customer Experience

‘We’re using AI to meet customers where they are. Our goal isn’t just to sell them a mattress – it’s to be their partner for every phase of their sleep journey.’

Deliver a better shopping experience

Launch your AI agent on a flexible and trusted platform built for personalised experiences at scale.

Provide personalised, empathetic support
Give your customers conversational, on-brand responses, across channels, that adapt to their needs and emotions. Integrate with your CRM, inventory and other key systems for contextual, actionable support.
Scale without strain
Easily update your agent with new promotions or policies, manage seasonal spikes in demand, and ensure smooth handovers to live agents.
Build with a trusted partner
Continuously monitor and optimise your agent with predefined goals and guardrails and built-in quality assurance. Sierra ensures trust, security and compliance, with encrypted and masked PII at all times.