‘Sierra is a game-changer for meeting subscribers’ needs. For every interaction, we gain valuable insights to get ahead of issues.’
Industry
Telecommunications and Media
Attract, engage and retain more customers and subscribers with a trusted AI agent
Keep your subscribers connected
Deliver a better viewing and communication experience with immediate, reliable and personalised interactions, when it matters most.
Product recommendations
Simplify product selection and content discovery with personalised guidance to increase acquisition, engagement and upsell rates.
Account management
Support subscribers with login issues, plan changes, or cancellation requests to reduce wait times and act on opportunities for upsell or churn prevention.
Troubleshooting
Resolve common problems, assist with connectivity issues, and provide tailored support to keep subscribers up and running and boost satisfaction.
Deliver a better subscriber experience
Launch your AI agent on a flexible and secure platform built for personalised experiences at scale.
Give expert-level support
Resolve issues fast with a knowledgeable agent that adapts to customer needs and emotions. Sierra agents integrate with your systems of record and knowledge bases to provide contextual and actionable support.
Scale up easily
Update your agent with new promotions or policies, manage spikes in demand, and ensure smooth handovers to live agents when needed.
Build with a trusted partner
Continuously monitor and optimise your agent with predefined goals and guardrails and built-in quality assurance. Sierra ensures trust, security, compliance, data privacy and governance.
The results speak for themselves
Industry leaders trust Sierra to build better customer experiences.
See what Sierra can do for you.
Learn how you can partner with Sierra to serve more customers, faster and deliver revenue growth.