SIERRA SUMMIT 2025

Build better, more human customer experiences with Sierra.

Watch keynote

Keynote, product, and customer conversations

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Keynote

Breakout sessions

Keynote with Clay Bavor and Bret Taylor

Hear from Sierra's founders on what's next for AI agents and the customer experience.

Sierra CEO, Bret Taylor and CLEAR CEO, Caryn Seidman Becker

Fireside Chat: Bret Taylor and CLEAR CEO, Caryn Seidman Becker

A discussion about AI, identity and the future of customer experiences.

New Era of CX panel with FOX, DIRECTV, and Safelite

Panel: New Era of CX with FOX, DIRECTV, and Safelite

Practical advice from leading companies about AI and the customer experience.

Sierra agent development and Next CX leader on stage

The Global Playbook

Learn how Sierra and Next scaled and localized AI agents across languages and regions.

Elements of a Human Voice

Explore the craft behind the making of a great AI voice.

The Voice Latency Pipeline

Learn where latency comes from and how to reduce it with Cigna and Sierra's team.

Abuse Detection & Red Teaming

Learn about common attack vectors for agents and how to stop them.

Building Secure Data Flows in Chat Agents

Design secure data flows for AI agents using web attachments.

Product announcements

Sierra Agent OS 2.0: from answers to memory and action

At Sierra Summit, we unveiled the future of AI agents: a single agent that works across every channel, learns from every interaction, and builds real customer relationships. With eight new products, including Agent Studio 2.0 and the Agent Data Platform, Sierra is turning the promise of AI-powered customer experience into reality.

Introducing Agent Data Platform

Sierra’s first-of-its-kind Agent Data Platform (ADP) gives agents memory, context, and intelligence — turning every interaction into a human, personalized experience. Powered by Agent OS, ADP helps companies move from answering questions to anticipating needs.

Publish your agent to ChatGPT

Reach hundreds of millions of ChatGPT users with a single click — bringing your Sierra-built experiences into ChatGPT while maintaining full control and brand integrity.

Live Assist: AI superpowers for customer care teams

Give every customer care agent AI superpowers — with real-time guidance, instant answers, and seamless consistency across every interaction.

Agent Studio 2.0: from technology to product

With Agent Studio 2.0, Sierra unlocks the full power of code for every team. New capabilities like Journeys, Workspaces, and the Integration Library make building advanced, deeply integrated agents faster, easier, and more collaborative than ever.

Insights 2.0: AI that improves your AI

Discover how Sierra’s Insights, now with Explorer and Expert Answers, uses AI to reveal customer truths at scale and turn them into continuous improvement.

Get ready for Sierra Summit 2026

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