‘A platform like Sierra becomes completely embedded in what we do. It’s interacting with customers and is intertwined with CMS, OMS, and ecommerce. We don’t take those decisions lightly.’Full story
Product
Develop your agent
Build and scale highly effective agents with ease using our Agent SDK.
Orchestration
You define the goal, and our Agent SDK directs the resources to achieve it across complex, multi-step workflows.
Goals and guardrails
Set clear objectives and guardrails to help your agent achieve its goals while adhering to policy guidelines and maintaining brand tone.
Composable skills
Compose AI agents by mixing and matching skills—like triage, respond, and confirm—into complex workflows that agents can execute for a specific use case.
Tuning
Define the degree of flexibility your agent should exhibit for each workflow, allowing for varying levels of creativity and determinism.
Scalable development
Rapidly develop and deploy agents that solve complex problems for your customers.
Omnichannel deployment
Build once and deploy across any channel—chat, phone, email, SMS, and messaging.
Simulations
Verify your agent performs as expected across a wide range of scenarios and avoid regressions.
Debugging
Understand and rapidly adjust agent behaviour by inspecting API calls, logic traces, and more.
Systems integrations
Enable your agent to take action to assist customers by securely connecting it with any internal or external system.
Real-time knowledge
Integrate your proprietary knowledge—FAQs, policies, and documentation—into our knowledge engine to ensure your agent operates with accuracy and authority.
Secure action
Your agent can go beyond answering questions and take action to support customer requests, like updating a subscription or submitting a warranty.
Contact centre handoff
When an issue needs escalation, your agent intelligently routes the conversation to the right team member, automatically generating a detailed summary for a smooth handoff and faster resolution.
Accessible development
Sierra empowers developers of all skill levels to build sophisticated agents with our Agent SDK.
Build vs buy
Agent OS enables developers to build sophisticated agents with powerful, out-of-the-box tools designed to scale development while maintaining complete control over how agents are built, deployed, and managed.
Next
Configure your agent
Empower customer experience teams to build and manage agents—without writing a line of code. Set up customer journeys, configure knowledge, and define brand guidelines effortlessly within Agent Studio.
Optimise your agent
Ensure your agent stays on-brand, behaves as expected, and delivers measurable impact. Agent Studio has all the tools to review and optimise your agent’s performance.
Trust your agent
Sierra is designed with the highest commitment to trust, security, and compliance. Your data is never used to train models, and we use industry-standard best practices to ensure its security.
Meet your agent
AI agents mirror the nuances of human communication and deliver helpful, empathetic support—on any channel—that improves customer satisfaction. Best of all, they’re always available, always up-to-date, and always on brand.
See what Sierra can do for you
Find out how Sierra can help your business build better, more human customer experiences with AI.