‘We’re using AI to meet customers where they are. Our goal isn’t just to sell them a mattress—it’s to be their partner for every phase of their sleep journey.’
Danny Cassotta
Sr. Manager of Customer Experience
Sierra helps businesses build better, more human customer experiences.
Sierra AI agents reflect the subtleties of human communication, providing helpful and empathetic support. From retail to healthcare, Sierra elevates customer experiences at scale.
Meet your AI agent platform:
- Built for cross-channel support: chat, email and voice
- Developed for personalised, empathetic, and on-brand conversations
- Designed for trust, security, and reliability at its core
Trusted by leading brands
Cross-channel support
Your AI agent seamlessly extends across every customer touch point—telephone, chat, and email—to deliver swift and personalised experiences.
AI voice agent
Say goodbye to long wait times and frustrating touch-tone menus. Replace your outdated IVR systems with an AI agent that responds instantly, understands changes in tone to respond with empathy, and gets your customers straight to the answers they need.
AI chat agent
Support your customers whether they’re at home or on the go. Use two-way image and video sharing to help them browse your product catalogue, resolve issues, and more.
AI email agent
Your AI agent understands the subtleties of email communication, delivering longer-form, highly branded and genuinely helpful responses—crafted for email, yet sent with the speed of chat.
Intuitive and authentic conversations
Get the best of both worlds: the speed and scalability of generative AI with the empathy and complex-reasoning of human communication.
Empathetic support
With advanced language processing and human-level reasoning, Sierra AI agents understand context, recognise frustration and delight, and respond appropriately—always staying on-brand.
Multilingual responses
Your multilingual agent delivers experiences that are personalised and inclusive, ensuring every customer is supported—no matter which language they speak.
Anytime, anywhere
Your AI agent is always available to support your customers. And if they step away, it seamlessly picks up right where they left off.
Security and compliance
We stay on top of the latest AI security best practices, models, and research so you don’t have to.
Secure integration
AI should be flexible, but never at the expense of security. Your AI agent always follows your policies and security procedures whenever it accesses systems of record.
Complete compliance
Sierra is committed to maintaining the highest standards of compliance for our customers, including SOC 2, HIPAA, GDPR and CCPA.
Supervisor models
To mitigate risks inherent in the non-deterministic nature of LLMs, Sierra wraps LLMs in supervisory layers to reduce hallucinations, ensure security, and prevent abuse.
See what Sierra can do for you
Find out how Sierra can help your company transform the customer experience with our conversational AI agents.