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Posts by Bret Taylor
Announcing the Sierra APX programme
The APX program is an 18-month rotational program that gives new graduates in computer science or a related field the opportunity to work closely with our customers, building AI agents as both an Agent Engineer and an Agent Product Manager.
Sierra speaks
Voice is here. Sierra's AI agents can now engage consumers with rich, natural conversations over the phone—no wait times, no frustration. Learn how this new capability is reshaping the future of customer service.
The Agent Development Life Cycle
An autonomous AI agent is a new type of software that requires a new approach to development. Sierra has developed a novel, integrated approach to developing agents, from development to testing and release management. We call this the Agent Development Life Cycle.
The Guide to AI Agents
AI agents are autonomous software systems that can reason, make decisions, and pursue goals with creativity and flexibility. They’ll soon be everywhere, helping consumers, employees, and businesses alike.
