Fast to build, faster to impact
Every business we meet wants to improve customer experience now—not in months or years. The fastest way is with AI. Across industries from healthcare to telecom to retail, companies are launching Sierra agents in a matter of weeks. And from day one, those agents deliver—resolving real customer issues with the depth and discipline the business requires.
Holiday-ready support
A performance headwear brand needed to scale its customer support for their busiest season of the year. In under two weeks, they built and deployed an agent tuned to their brand voice and capable of handling detailed product questions, orders, returns, and promotions. Within 30 days, the agent resolved nearly half of incoming questions that would normally require human input, freeing the team to focus on higher-touch experiences when it mattered most.
High-quality voice at scale
A healthcare payments platform serving over 50 million patients needed a voice agent that could keep pace with critical billing and support needs. In just weeks, they launched an agent to handle bill collections, payment status, and financial assistance with speed and accuracy. The agent is now resolving issues 15% faster than their previous internally built solution.
Replacing an old chatbot
A leading mattress company originally had a chatbot deployed that failed to solve customer problems, forcing call center teams to pick up the slack. In less than a month, they replaced their legacy chatbot with a seamless, 24/7 agent that resolved more than half of inquiries from day one. With a 70% resolution rate on product questions and a nearly full-point lift in CSAT, the new agent—now managed in-house with no-code journeys—turned immediate performance into lasting customer trust.
Global scale, local fluency
A premium athletic apparel brand needed to replace its in-house chatbot, which failed to resolve more than 90% of customer chats and left the team overwhelmed during seasonal spikes. In less than two months, they launched a new agent across 19 languages, seamlessly integrated with their ecommerce and service platforms. The agent now manages orders, returns, product availability, and loyalty questions—boosting automated resolution by 340% and CSAT by 27%.
Support across channels
A leading UK retailer needed an agent to manage common questions, order status, and refunds. Within six weeks, they deployed their AI agent across two countries in multiple languages, quickly reaching resolution rates above 70%. From there, they added voice support and expanded to 18 countries in 13 languages—delivering consistent, high-quality service to customers worldwide.
Launch fast, learn faster
For companies that want to build better customer experiences—speed matters. A fast launch means faster time to value—and quicker insights to refine your agent. With Sierra’s Agent OS, every agent runs on the same platform. Build in no-code with Agent Studio or programmatically with our SDK; either way, you build once, deploy anywhere, and evolve seamlessly. With built-in performance monitoring, AI evaluations, and predictive analytics, agents on Sierra deliver stronger business outcomes, while improving with every interaction.
