Alex Avery

Alex is a Product Manager at Sierra. Prior to Sierra, he cofounded two companies, Gather & Mainstreet AI. Alex holds a BS in Engineering and an MBA from Stanford.

Publicaciones de Alex Avery

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Golden articles: Evaluating and improving search

Search evaluation shouldn’t be static — it should reflect what actually helps resolve real customer issues. By measuring performance daily against production conversations and feeding those signals back into the system, we've built a continuously improving system for resolving customers’ needs.

14 de abril de 2026

Meet Linnaeus and Darwin: Search models that drive higher resolution rates

Our purpose-built retrieval and reranking models outperform off-the-shelf ones, driving up to 16 percentage point improvements in resolution rates.

3 de abril de 2026

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Expert Answers: Turn everyday support conversations into compounding knowledge

Expert Answers automatically generates and improves knowledge articles from resolved customer conversations, helping your AI agent deliver more accurate, up-to-date responses over time.

22 de enero de 2026

Insights 2.0: AI that improves your AI

Discover how Sierra’s Insights, now with Explorer and Expert Answers, uses AI to reveal customer truths at scale and turn them into continuous improvement.

5 de noviembre de 2025

Alex Avery

Publicaciones de Alex Avery

Golden articles: Evaluating and improving search

Meet Linnaeus and Darwin: Search models that drive higher resolution rates

Expert Answers: Turn everyday support conversations into compounding knowledge

Insights 2.0: AI that improves your AI

Descubre lo que Sierra puede hacer por ti

Publicaciones de Alex Avery

Golden articles: Evaluating and improving search

Meet Linnaeus and Darwin: Search models that drive higher resolution rates

Expert Answers: Turn everyday support conversations into compounding knowledge

Insights 2.0: AI that improves your AI