Pedram Razavi

Pedram Razavi is a software engineer on the Knowledge team at Sierra. Previously, he was an engineer at Cocoon and Quip. He studied Computer Science and Mathematics at MIT and earned an M.S. in Symbolic Systems from Stanford.

Publicaciones de Pedram Razavi

Text "Improving search" on a blurred green and pink background

Golden articles: Evaluating and improving search

Search evaluation shouldn’t be static — it should reflect what actually helps resolve real customer issues. By measuring performance daily against production conversations and feeding those signals back into the system, we've built a continuously improving system for resolving customers’ needs.

14 de abril de 2026