A practical guide to deploying conversational AI agents

Watch Pol Peiffer, Head of Agent Development and Product at Sierra, alongside guest speakers Max Ball, Forrester Principal Analyst, and Danielle Mendel, Director of Operations Excellence at Guild, break down what it takes to deploy AI agents that drive customer satisfaction and business outcomes.

What you’ll learn:

• What separates true agentic AI from rebranded chatbots
• Common deployment pitfalls and how leading enterprises avoid them
• How Guild’s agent scaled from chat to voice to outbound calls, in Danielle’s own words
• Why frontline specialists became some of Guild’s best agent builders, according to Danielle