The AI agents reshaping customer service & law

The Information's founder and editor-in-chief Jessica Lessin interviews Sierra’s CEO Bret Taylor, transforming customer service, and Harvey’s Winston Weinberg, enhancing legal workflows, on how their startups are disrupting industries, the changing ROI for AI, and the future of work.

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Bret Taylor at Remarkable Retail podcast

Is AI Retail's New Front Door?

Steve Dennis sits down with Bret Taylor, Chairman of OpenAI and CEO and co-founder of Sierra. Taylor outlines how AI agents are emerging as the new “digital front door” for retail, unifying customer interactions into a single intelligent interface.

31. März 2026

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Sierra CEO & OpenAI Chair Bret Taylor Live at Money2020: AI Bubbles, Software’s Future, & Why Sierra Wins

Ryan Zauk sits down with Bret Taylor, Co-Founder & CEO of Sierra and Chairman of the Board at OpenAI.

13. November 2025

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Google, Facebook, then Sierra | Bret Taylor

“If there's one lesson I wish I could give my younger self, it's to focus less on the technology and more on the customer need.” Bret Taylor, co-founder of Sierra and chairman of OpenAI.

24. Juli 2025

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Entdecken Sie, was Sierra für Sie tun kann

Finden Sie heraus, wie Sierra Ihrem Unternehmen helfen kann, bessere, menschlichere Kundenerlebnisse mit KI zu schaffen.

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