Der Sierra-Blog

25. März 2026

Agents as a Service

Sierra is reimagining software for the agent era—where you simply describe the outcome, and intelligent agents build, execute, and continuously improve the work for you. Meet Ghostwriter, the agent that creates and optimizes other agents, turning your ideas into production-ready customer experiences without clicks, code, or complexity.

6. Februar 2026

Year two in review

Sierra is heading into year three with over $150M in ARR, powered by rapid adoption from some of the world’s largest companies. The growth reflects a simple idea: when AI is built around real jobs to be done (not experiments), even the biggest enterprises can see meaningful impact fast.

White text "Year two" on a grainy background with diagonal orange, yellow, and blue color gradients.

5. November 2025

Sierra Agent OS 2.0: from answers to memory and action

At Sierra Summit, we unveiled the future of AI agents: a single agent that works across every channel, learns from every interaction, and builds real customer relationships. With eight new products, including Agent Studio 2.0 and the Agent Data Platform, Sierra is turning the promise of AI-powered customer experience into reality.

5. November 2025

Introducing Agent Data Platform

Sierra’s first-of-its-kind Agent Data Platform (ADP) gives agents memory, context, and intelligence — turning every interaction into a human, personalized experience. Powered by Agent OS, ADP helps companies move from answering questions to anticipating needs.

A new kind of builder" text on a dark blue and purple gradient background with a subtle speckled texture.

How customer teams became agent builders

The people closest to your customers have the best context for improving the experience. Now they're the ones building the agents.

15. Juni 2026

Discovering what’s possible with AI for CX

Every CX leader right now is being asked the same question: What are you doing with AI? This series shares some of the earliest answers from the teams figuring it out.

12. Juni 2026

Certified FedRAMP® High

We're excited to share that Sierra has been certified FedRAMP® High — the standard for cloud companies working with U.S. federal agencies.

10. Juni 2026

Outcomemaxxing

The future of applied AI won’t be measured by consumption, but by outcomes achieved.

3. Juni 2026

AI-native product localization

One Sierra engineer localized Agent Studio in four months — mostly solo, with AI coding agents. Here's what the process revealed about coordination overhead, feedback loops, and the changing shape of software engineering.

28. Mai 2026

Sierra Lands in The 6

We're excited to share that Sierra has opened an office in Toronto — now with about a dozen employees, and a growing number of customers.

21. Mai 2026

"The AI all-rounder" text on a warm, grainy gradient background.

Agent Strategist: Your PhD in applied AI

Meet the Agent Strategist. Last year, this role barely existed. Today, it’s our fastest-growing team.

19. Mai 2026

White text "Transcription ensembling" on a grainy green and blue split background.

Voice AI is only as good as what it hears

We’ve built a transcription platform that dynamically routes across providers, incorporates a customer’s context, supports 70+ languages, and adapts to real-world variability, improving both agent effectiveness and customer satisfaction.

18. Mai 2026

Text "τ-knowledge" in white, with a glowing 'e', against a grainy, abstract background of shifting pink, purple, and green tones.

𝜏-knowledge: benchmarking agents on real-world knowledge

𝜏-Knowledge measures how well agents can work through messy, evolving knowledge bases to complete complex, multi-step tasks. While models are improving, they still struggle to reliably use this information in practice, leaving a large gap to real-world performance.

13. Mai 2026

Subscribe to the Sierra blog

Get notified about new product features, customer updates, and more.

Entdecken Sie, was Sierra für Sie tun kann

Finden Sie heraus, wie Sierra Ihrem Unternehmen helfen kann, bessere, menschlichere Kundenerlebnisse mit KI zu schaffen.

Weitere Informationen