Bret Taylor on AI and the Future of Software

Bret Taylor, founder and CEO of Sierra, an AI agent company transforming customer service sits down with Jack Altman to unpacked the so-called “SaaS-pocalypse” and what AI agents mean for the future of enterprise software. They talk through the shift from systems of record to autonomous agents, outcome-based pricing, platform transitions, Codex and the transformation of software engineering, and who is structurally positioned to win in the next era of AI.

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Bret Taylor at Remarkable Retail podcast

Is AI Retail's New Front Door?

Steve Dennis sits down with Bret Taylor, Chairman of OpenAI and CEO and co-founder of Sierra. Taylor outlines how AI agents are emerging as the new “digital front door” for retail, unifying customer interactions into a single intelligent interface.

31. März 2026

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Sierra CEO & OpenAI Chair Bret Taylor Live at Money2020: AI Bubbles, Software’s Future, & Why Sierra Wins

Ryan Zauk sits down with Bret Taylor, Co-Founder & CEO of Sierra and Chairman of the Board at OpenAI.

13. November 2025

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Google, Facebook, then Sierra | Bret Taylor

“If there's one lesson I wish I could give my younger self, it's to focus less on the technology and more on the customer need.” Bret Taylor, co-founder of Sierra and chairman of OpenAI.

24. Juli 2025

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Entdecken Sie, was Sierra für Sie tun kann

Finden Sie heraus, wie Sierra Ihrem Unternehmen helfen kann, bessere, menschlichere Kundenerlebnisse mit KI zu schaffen.

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