Videos

The Road to 90% Containment

Verizon and Sierra unpack how teams identify gaps, ship experiments, and measure impact.

2 de noviembre de 2026

Behind CX Breakthroughs

FOX, Wilson, HP, and Sierra discuss lessons learned from building AI experiences that strengthen customer relationships.

2 de noviembre de 2026

How DIRECTV Built the Confidence to Expand AI Across the Lifecycle

DIRECTV reveals how it expanded its AI agent beyond troubleshooting to help customers across the full lifecycle.

2 de noviembre de 2026

One Agent, Every Channel

Rivian and Sierra explore how to create a seamless customer experience across voice, chat, and every touchpoint in between.

2 de noviembre de 2026

Built to Scale

Fanatics and Sierra share the architecture that keeps agents reliable as traffic, integrations, and use cases grow.

2 de noviembre de 2026

Long-horizon agents for Healthcare

Bhavish Gummadi’s toughest job? Working at his dad’s pharmacy, coordinating refills and helping patients stay healthy. Now Sierra’s GM of Healthcare, he’s excited about long-horizon agents that can handle prescription refills and personal, proactive patient outreach.

12 de octubre de 2026

Sanidad

A practical guide to deploying conversational AI agents

Forrester guest speaker Max Ball and Guild's Danielle Mendel join Sierra's Pol Peiffer to break down what real agentic AI requires and how Guild scaled from chat to voice to outbound calls while earning trust against a high CSAT bar.

19 de agosto de 2026

Clientes Liderazgo de opinión seguimiento de CX

Demo: Flight disruption recovery

In this short demo, see how an AI agent built on Sierra proactively calls a traveler whose flight was canceled, walks through rebooking options, and secures a new seat that matches their preferences.

9 de julio de 2026

Demostraciones Viajes y hostelería

Demo: Loyalty and card growth

In this short demo, watch how an AI agent built on Sierra resolves a traveler's missing-miles question and turns it into a moment to offer a co-branded credit card — naturally, in the flow of the conversation.

9 de julio de 2026

Demostraciones Viajes y hostelería

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