Andrew Kim

Andrew leads the Agent Strategist team at Sierra, helping enterprises design, deploy, and scale conversational AI agents. Previously, he was Chief Operating Officer at Hopin and StreamYard, and held leadership roles at Cisco and Accompany across product, business operations, and go-to-market.

Posts by Andrew Kim

Discovering what’s possible with AI for CX

Every CX leader right now is being asked the same question: What are you doing with AI? This series shares some of the earliest answers from the teams figuring it out.

2026년 6월 12일

"The AI all-rounder" text on a warm, grainy gradient background.

Agent Strategist: Your PhD in applied AI

Meet the Agent Strategist. Last year, this role barely existed. Today, it’s our fastest-growing team.

2026년 5월 19일

Andrew Kim

Posts by Andrew Kim

Discovering what’s possible with AI for CX

Agent Strategist: Your PhD in applied AI

Sierra가 제공하는 기능을 알아보세요

Posts by Andrew Kim

Discovering what’s possible with AI for CX

Agent Strategist: Your PhD in applied AI