“We’re using AI to meet customers where they are. Our goal isn’t just to sell them a mattress—it’s to be their partner for every phase of their sleep journey.”Full story
Sierra helps businesses build better, more human customer experiences.
Sierra AI agents mirror the nuances of human communication and deliver helpful, empathetic support. From retail to healthcare, Sierra improves customer experiences at scale.
Meet your AI agent platform:
- Built for cross-channel support: chat, email, and voice
- Developed for personalized, empathetic, and on-brand conversations
- Designed for trust, security, and reliability
Trusted by leading brands
Cross-channel support
Your AI agent seamlessly extends across every customer touch point—phone calls, chats, and emails—to deliver fast and personalized experiences.
AI voice agent
Hang up on lengthy wait times and tedious touch-tone menus. Replace your outdated IVR systems with an empathetic AI voice agent that instantly gets your customers the answers they need.
AI chat agent
Support your customers whether they’re at home or on the go. Leverage two-way image and video sharing to help customers visually shop your product catalog, troubleshoot issues, and more.
AI email agent
Your AI agent understands the nuances of email communication and crafts longer-form, highly branded, and helpful responses that are appropriate for email, delivered at the speed of chat.
Intuitive and authentic conversations
Get the best of both worlds: the speed and scalability of generative AI with the empathy and complex-reasoning of human communication.
Empathetic support
With language processing and human-level reasoning, Sierra AI agents can understand context, sense frustration and delight, and respond appropriately while staying on-brand.
Multilingual responses
Your multilingual agent delivers experiences that are personalized and inclusive, so all customers are supported—no matter which language they speak.
Anytime, anywhere
Your AI agent is always available to help your customers. If they step away, your agent seamlessly picks up right where they left off.
Security and compliance
We stay on top of the latest AI security best practices, models, and research so you don’t have to.
Secure integration
AI should be flexible, but not with your security standards. Your AI agent will always follow your policies and security procedures whenever it accesses systems of record.
Complete compliance
Sierra is committed to maintaining the highest compliance standards for our customers, covering SOC 2, HIPAA , GDPR, and CCPA.
Supervisor models
To mitigate risks inherent in the non-deterministic nature of LLMs, Sierra wraps LLMs in supervisory layers to reduce hallucinations, ensure security, and prevent abuse.
See what Sierra can do for you
Find out how Sierra can help your company transform the customer experience with our conversational AI agents.