“Our technology team has been playing the part of Devil's Advocate, writing in questions to trip the AI agent up. And it is great to look at those examples and recognize that the AI has understood, identified, and caught the misuse.”Full story
Product
Trust your agent
Sierra is designed with the highest commitment to security and reliability.
Security and compliance
We stay on top of the latest AI security best practices, models, and research so you don’t have to.
Secure integration
AI should be flexible, but not with your security standards. When your AI agent accesses your systems of record, those interactions are deterministic and controlled to ensure your policies and security procedures are always followed.
Complete compliance
Sierra is committed to maintaining the highest compliance standards for our customers, including SOC 2, HIPAA, GDPR, CCPA, CSA STAR, ISO 27001, and ISO 42001.
Supervisor models
To mitigate risks inherent in the non-deterministic nature of LLMs, Sierra wraps LLMs in supervisory layers to reduce hallucinations, ensure security, and prevent abuse.
Data governance and privacy
We protect your company and customer’s data, always enforcing your policies and following industry best practices.
Data governance
Your data is only used to support your company’s agent and is never shared across companies or used to train models.
Data privacy
Any personally identifiable information (PII) shared with your agent is automatically encrypted and masked.
Industry standards
Sierra has built-in filters and monitors for topics and keywords that are off-limits based on your company policies.
Constellation of models
Sierra is built on a constellation of LLMs—combining frontier, open source, and proprietary models—so your agent can execute seamlessly and reliably.
Superior performance
Different models excel at different tasks. Your AI agent uses frontier models and proprietary, specialist models for making decisions, understanding user messages, and generating responses.
Continued innovation
Sierra will power your AI agent with the best available LLMs in the industry, so you (and your customers) are always benefiting from the latest developments.
Consistent reliability
Sierra automatically switches between LLM providers to optimize your agent’s performance and maintain service continuity in case one provider experiences an outage.
Sierra Trust Center
Our Trust Center offers detailed insights into our security practices, including the specific controls and policies implemented by our teams. You can explore our compliance standards, request access to comprehensive security documentation, and gain a clear understanding of how we safeguard your data.
See what Sierra can do for you
Find out how Sierra can help your business build better, more human customer experiences with AI.