“Our AI agent has helped us keep the fun, laid-back spirit of Chubbies alive in our customer support, while also driving real impact in how we connect with our customers and grow our business.”
Kit Garton
SVP, Commercial
Product
Agent Studio
Empower teams to build and manage agents—no code required.
Ghostwriter
Put agent-building capabilities in the hands of your entire customer experience team.
Automate agent building
Build or modify your agent simply by describing how you want it to behave. Update workflows, systems integrations, guardrails, tone, and style.
Leverage existing documentation
Upload SOPs, raw transcripts, or even audio interviews of subject matter experts to create customer journeys from scratch.
Improve your agent
Flag issues with your agent, and Ghostwriter will create fixes and simulation tests to ensure it never reoccurs.
Journeys
Build complex agents that adhere to your goals and guardrails with composable building blocks.
Agent instructions
Define step-by-step workflows for your agent from scratch, or use AI to instantly generate journeys from your existing operating procedures.
Tools and dynamic data
Keep agent responses up-to-date by referencing information from external systems, knowledge sources, and more.
Agent Traces
Debug and refine journeys as you build with real-time traces of every decision, tool call, and response.
Knowledge
Enrich your AI agent with the expertise and context it needs by connecting all of your knowledge sources.
Knowledge management
View, manage, and edit knowledge data such as Help Center content, FAQs, and policies that ground your agent.
Knowledge gaps
Sierra automatically identifies common themes missing from your knowledge base to improve your agent’s performance over time.
Expert Answers
Automatically draft knowledge articles based on how care representatives resolve edge cases, improving your agent without manual updates.
Integrations
Enable your agent to take action and assist customers by connecting it to any internal or external system.
Out-of-the-box integrations
Leverage 40+ pre-built integrations to instantly connect your agent with third-party knowledge bases, systems of record, and contact centers.
Custom integrations
Build custom integrations for any proprietary system quickly, using Sierra's opinionated integration framework, configurable directly in Agent Studio.
Agent actions
Put integrations to work inside your journeys, from taking real-time action on behalf of customers to routing conversations to your care team with full context.
Simulations
Harden your agent with AI-driven, large-scale testing.
AI-powered evaluations
Simulate conversations and evaluate your agent’s performance against defined outcomes.
Regression testing
Build a test suite to detect and prevent potential regressions prior to releasing new versions of your agent.
Voice Sims
Test how your agent handles transcription, background noise, and speaker variation—before going live.
Branding and controls
Tailor your agent to be a true reflection of your brand.
Customized agents
First impressions matter. Give your AI agent a name and voice, craft its welcome message, and align its look with your brand—logo, colors, and more.
Dynamic updates
Update your agent in real time so it’s always aware of the latest promotion, service update, or information important to your business.
Multimodality
Bring conversations to life by uploading images and videos to better showcase products, illustrate troubleshooting steps, and improve understanding.
Next
Agent SDK
Declaratively define your agent’s unique goals and guardrails. Rapidly develop highly effective agents with out-of-the-box composable skills, fine-tuning capabilities, and advanced developer tools.
Insights
Review and optimize your agent’s performance to ensure it stays on-brand, behaves as expected, and delivers measurable impact.
Trust and reliability
Sierra is designed with the highest commitment to trust, security, and compliance. Your data is never used to train models, and we use industry-standard best practices to ensure its security.
Meet your agent
AI agents mirror the nuances of human communication and deliver helpful, empathetic support—on any channel—that improves customer satisfaction. Best of all, they’re always available, always up-to-date, and always on brand.
Discover what Sierra can do for you
Find out how Sierra can help your business build better, more human customer experiences with AI.