The agent-optimizing agent
Explorer runs continuously in the background, so you wake up to answers and improvements.
Explorer automatically delivers a weekly briefing on key trends, emerging issues, and recommendations — without you having to ask.
Explorer surfaces patterns and opportunities you may not have thought to investigate, so the most important signals always reach you.
Share Explorer analyses across your team and branch off any query to go deeper — without affecting the original.
ChatGPT-style deep research for your customer conversations.
Ask any question about your customer experience in natural language, and Explorer identifies the answer across thousands of real conversations.
Every answer comes with a summary, categorized themes with data, and links to the specific conversations behind each finding.
Ask follow-up questions, narrow to specific journeys, channels, or time windows, and guide Explorer to exactly the signal you need.
“Explorer is transforming how we understand and optimize customer interactions. Our teams can ask plain‑English questions and quickly see what’s happening, where to focus, and what actions will have the biggest impact without digging through data. That faster access to insight helps us make better decisions. It’s a powerful step forward in making DIRECTV’s customer experience smarter, faster, and more data-driven at scale.”
Ryan Mann
AVP of Digital Services, DIRECTV
Turn Explorer insights into agent improvements with Ghostwriter.
Explorer generates specific, actionable improvements so you always know exactly what to do next.
Send any recommendation directly to Ghostwriter, and it implements the improvement automatically, without any manual work on your part.
Compare agent performance before and after the automated changes to confirm improvements are delivering a better customer experience.
Hear from an Agent Strategist on how leading companies are using Explorer to improve their customer experience.
Measure what matters, test what works, and understand every agent decision with analytics, experimentation, and observability built for continuous improvement.
Build or modify your agent simply by describing how you want your agent to behave. Prompt workflows, systems integrations, guardrails, tone, and style.
Find out how Sierra can help your business build better, more human customer experiences with AI.
