Meet Sierra. Strike up a new type of conversation.

Elevate your customer experience with AI.

Empathetic support

Trusted by leading brands

Transform your customer experience

Enable your customers to get answers, solve problems, and take action through a natural, conversational experience.

Our product

iPhone screen featuring Sierra AI agent helping a customer exchange shoes using natural, conversational language.

Engage and delight customers
Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice.
Support your customers in real-time
Help customers with even their most complex issues, whether making an exchange or updating a subscription.
Adapt and get better, faster
Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience.

Melissa Ziegler, VP of Marketing at Olukai, smiling — Melissa ZieglerVP Marketing, OluKai

“Observing the AI agent respond empathetically to customers, mirroring the approach of our human agents, was astounding.”

Make AI your own

Sierra’s conversational AI platform enables your company to build an AI agent that is personalized to your business and customers.

Our platform

Ground your AI agent

Imbue your agent with your company’s identity, policies, processes, and knowledge – ensuring your agent represents the best of your business.

Solve problems the right way

Set goals to guide your agent to the right solutions, and set guardrails to ensure they stay on-point and aligned with your policies.

Take action on your systems

Conversational AI isn’t just about answering questions. With Sierra, your AI agent can take action, whether updating a case in CRM or managing a delivery in an order management system.

Safe and secure

Sierra is designed with the highest commitment to trust, security, and compliance. Your AI agent won't pretend to be something it’s not, and it will be honest about its limitations.

Supervision

Guardrails ensure your agent stays on-topic, and real-time monitoring tracks live interactions.

Secure integration

AI may be flexible, but security standards should not be. When AI accesses your systems of record, those interactions are deterministic and controlled to ensure your AI always follows your policies and security procedures.

Auditing

Built-in quality assurance workflows ensure your customer experience team can understand the reasoning behind every AI interaction.

Data governance

Your data is only used for your company’s agent. We don’t use your data to train models, and we use industry standard best practices to ensure your data is secure.