Industry

Media

Increase subscriber satisfaction and lifetime value with your trusted AI agent.

Engage more viewers, players, and fans

Deliver better entertainment, gaming, and sports experiences with immediate and personalized interactions, when it matters most.

Content recommendations
Help viewers discover and access shows, games, and sporting events with personalized guidance to increase acquisition, engagement, and upsell rates.
Account management
Support subscribers with login issues, account recovery, or cancellation requests to reduce wait times and act on opportunities for upsell or churn prevention.
Troubleshooting
Resolve common issues, help with connection problems, and provide tailored support to keep subscribers up-and-running and boost satisfaction.

“Sierra is a game-changer for meeting subscribers’ needs. For every interaction, we gain valuable insights to get ahead of issues.”

Launch your AI agent on a flexible and secure platform built for personalized experiences at scale.

Give expert-level support
Resolve issues fast with a knowledgeable agent that adapts to customer needs and emotions. Sierra agents integrate with your key tools, like your CRM and video monitoring platform, as well as key systems of record and knowledge bases, to provide contextual and actionable support.
Scale up easily
Update your agent with new content, promotions or policies, manage spikes in demand, and ensure smooth handoffs to live agents when needed.
Build with a trusted partner
Continuously monitor and optimize your agent with pre-defined goals and guardrails and built-in quality assurance. Sierra ensures trust, security, compliance, data privacy, and governance.