Product
Develop and scale highly effective agents with ease.
You define the goal, and our Agent SDK directs the resources to achieve it across complex, multi-step workflows.
Set clear objectives and guardrails to help your agent achieve its goals while adhering to policy guidelines and maintaining brand tone.
Compose AI agents by mixing and matching skills—like triage, respond, and confirm—into complex workflows that agents can execute for a specific use case.
Define the degree of flexibility your agent should exhibit for each workflow, allowing for varying levels of creativity and determinism.
Rapidly develop and deploy agents that solve complex problems for your customers.
Build once and deploy across any channel—chat, phone, email, SMS, and messaging.
Verify your agent performs as expected across a wide range of scenarios and avoid regressions.
Understand and rapidly adjust agent behavior by inspecting API calls, logic traces, and more.
“Sierra's Agent SDK stood out because it let us write customer journeys as code, track changes, and build sophisticated logic without giving up our development workflows. It was the first solution that truly met our technical bar.”
Ben Levick
Operations and AI
Enable your agent to take action to assist customers by securely connecting it with any internal or external system.
Integrate your proprietary knowledge—FAQs, policies, and documentation—into our knowledge engine to ensure your agent operates with accuracy and authority.
Your agent can go beyond answering questions and take action to support customer requests, like updating a subscription or submitting a warranty.
When an issue needs escalation, your agent intelligently routes the conversation to the right team member, automatically generating a detailed summary for a smooth handoff and faster resolution.
Sierra empowers developers of all skill levels to build sophisticated agents with our Agent SDK.
Agent OS enables developers to build sophisticated agents with powerful, out-of-the-box tools designed to scale development while maintaining complete control over how agents are built, deployed, and managed.
Empower customer experience teams to build and manage agents—without writing a line of code. Set up customer journeys, configure knowledge, run simulations, and more.
Review and optimize your agent’s performance to ensure it stays on-brand, behaves as expected, and delivers measurable impact.
Sierra is designed with the highest commitment to trust, security, and compliance. Your data is never used to train models, and we use industry-standard best practices to ensure its security.
Sierra is designed with the highest commitment to trust, security, and compliance. Your data is never used to train models, and we use industry-standard best practices to ensure its security.
Find out how Sierra can help your business build better, more human customer experiences with AI.