Live Assist

Bring the power of your AI agent to every customer care associate.

Deliver better care, effortlessly

Give every care rep superpowers for faster, more personal customer experiences.

Real-time guidance
Guide care reps through exactly what to do next—whether in chat or on a call—automatically capturing and updating customer context as work moves forward.
Auto-drafted responses
Instantly generate accurate, on-brand replies or call scripts grounded in your knowledge and systems.
One-click actions
Initiate workflows directly from a conversation—no tab-switching, no referencing instructions, no lost context.

When your people perform at their best, every metric moves.

Make excellence the baseline
Raise the floor of performance across your contact center, transforming representatives into top performers and driving measurable gains in CSAT.
Shorten handle time
Faster resolutions drive down average handle time, translating directly to cost savings and higher efficiency.
Increase first-contact resolution
Surface the right context, next steps, and offers instantly—reducing repeat calls and improving customer satisfaction.

Build an agent once, and every conversation—whether assisted, or fully automated—gets better.

Unify every interaction
Every conversation—voice or digital—relies on the same knowledge, SOPs, and brand voice to keep experiences seamless and on-brand.
Turn interactions into insights
Each assisted conversation generates insight that sharpens your agent’s performance.
Serve customers your way
Deliver autonomous or assisted experiences from the same Sierra platform—no rebuilding required.

Give every customer care agent AI superpowers — with real-time guidance, instant answers, and seamless consistency across every interaction.

Find out how Sierra can help your business build better, more human customer experiences with AI.