Our customers

Sierra is trusted by industry leaders with millions of customers.

Resolution rate
65%

How ScottsMiracle-Gro transforms into a lifestyle brand with the help of AI.

Sierra sets businesses up for success

Visionary startups and industry leaders already use Sierra to move quicker and smarter.

Resolution rate
65%

How ScottsMiracle-Gro transforms into a lifestyle brand with the help of AI.

CSAT
4.8/5

How Guild extended nurturing member support without compromising quality using AI.

CSAT improvement
+7 percentage points

How Tubi creates “magical moments” at scale with AI.

Case resolution
90%

How Ramp applies its engineering mindset to customer experience.

Customer satisfaction
4.7/5

How CLEAR is elevating member hospitality with AI.

Resolution rate
77%

How Wilson® applies a century of craftsmanship to its consumer experiences.

Customers
15 Million

How Sonos elevates the listener experience with Sierra.

Conversion rate increase
3x

How Sun & Ski’s AI agent “Sunny” turns approachability into sales.

Customers
250,000

How CDW is reimagining B2B customer experience with Sierra.

Subscribers
34 Million

How SiriusXM increases listener loyalty with Sierra.

Customer inquiries per month
2 million

How ADT embraces AI to make every second count.

Resolution Rate
74%
Increase in CSAT
>20%

How Casper turns a big purchase into a lifelong relationship with AI.

Case resolution
>65%
CSAT
95%

How Minted blends artistry with AI to transform customer experiences.

CSAT
~90%

How Thrive Market is scaling healthy living with AI.

Reduction in subscription cancellations
50%

Hair color trailblazer Madison Reed gives customer experience a glow-up with AI.

Case resolution
64%

How AOL modernizes a heritage brand using AI-powered customer service with Sierra.

CSAT
4.5/5
Resolution rate with Sierra
70%

How OluKai scales the Aloha experience with Sierra.

CSAT
4.6
Resolution rate with Sierra
~70%

How WeightWatchers embraces AI to engage members with empathy, at scale, with Sierra.

How Chubbies delivers weekend vibes with AI.

How ThirdLove uses AI to create a perfectly personalized fit.

How melin delivered peak performance support in time for the holiday season with Sierra.

Case resolution
>75%

How Pendulum helps customers get health support with conversational AI.

5/5 scores conversational & technical excellence
99%

How AG1 uses AI to empower customers with a daily health ritual.

CSAT
82%

How Marshmallow is using AI to build a fairer future for newcomers to the UK.

Change agent series

SiriusXM and Sierra announce a deeper collaboration with the launch of Agent Data Platform

SiriusXM will be the first business to adopt Sierra’s groundbreaking new Agent Data Platform.

Change agents: Redfin

Redfin launches first of its kind AI conversational search experience

Change agents: Safelite

How Safelite is transforming auto glass services for customers and insurance partners.

Change agents: Rocket Mortgage

The journey home, powered by AI.

Change agents: Funnel Leasing

Transforming the renter experience: Funnel’s human-first approach to AI

Change agents: Chime

Discover how AI is transforming CX from a cost center to a brand-building engine through faster, more personalized support at scale.

Change agents: Brex

By building its customer agent with Sierra, Brex has accelerated service by 90%, saved customers over 15,000 hours a year, and empowered both technical and non-technical teams to scale AI across the business.

Change agents: Minted

Since we first started working together last year, AI has become central to Minted’s long-term innovation strategy—with information from AI conversations helping to inform their marketing, engineering, and product teams, as well as solving real customer needs with care and creativity.

See what Sierra can do for you

Find out how Sierra can help your business build better, more human customer experiences with AI.

Learn more