The Sierra blog

Since we first started working together last year, AI has become central to Minted’s long-term innovation strategy—with information from AI conversations helping to inform their marketing, engineering, and product teams, as well as solving real customer needs with care and creativity.

Services like banking and insurance play a critical role in our lives, and whatever the issue—whether you’re locked out of your account, disputing a charge, trying to find the right tax information or making a claim—you want to know you’re in the best hands. And that’s where AI agents can really help.

Agents are software that can complete tasks on their own, without supervision, just like a human. And AI agents solve the age-old tension between better experiences and higher costs—so you can serve more customers, more often, and in more meaningful ways.

We want to ensure that Sierra has the best voice capabilities, and it’s why we’re excited to have acquired Receptive AI. Their voice technology is already integrated into Sierra, enabling companies to build AI agents once and deploy them across any channel.

Your AI agent is an extension of your brand’s voice, values, and customer experience. As Harmony, Duncan Smuthers, and Barbra all show, Sierra can help your business build better, more human customer experiences with AI.

We explore how Sierra’s 𝜏-bench is shaping the development and evaluation of agents—from academic research to industry applications and next-generation development.

At Sierra, we value intensity and craftsmanship—Gardening Week is an investment in the long-term quality of our software.

AI agents executing processes autonomously enable an entirely new pricing model, where you pay only when the software achieves specific, valuable outcomes: outcome-based pricing.

The APX program is an 18-month rotational program that gives new graduates in computer science or a related field the opportunity to work closely with our customers, building AI agents as both an Agent Engineer and an Agent Product Manager.

Voice is here. Sierra's AI agents can now engage consumers with rich, natural conversations over the phone—no wait times, no frustration. Learn how this new capability is reshaping the future of customer service.

Chatbots continue to fall short of customer and company expectations, struggling to solve problems, communicate with clarity, or self-improve over time. Sierra’s AI agents offer a superior alternative by handling complex tasks, communicating using natural language, and continuously improving to meet evolving customer needs. It’s time to move beyond chatbots and elevate your customer experience with AI agents.

Sierra agents are refreshing SiriusXM radios, debugging Sonos setup flows, and managing OluKai returns and exchanges. In this post, we share lessons from building AI agents at scale.

Agent engineers at Sierra design, build, and maintain our AI agents. They tackle problems at the intersection of software engineering, frontier AI deployment, and the most pressing challenges of our customers.

For most direct-to-consumer and retail brands, the holiday season is the busiest time of year. Not only does this season represent a massive revenue opportunity, but demand surges stress-test systems and staffing. Deploying an AI agent makes it possible for companies to get ahead of the rush, scale up, deliver a better customer experience, and drive sales.

Sierra’s AI research team is on a mission to advance the frontier of conversational AI agents. In this research paper, we present a new benchmark for evaluating AI agents' performance and reliability in real-world settings, with dynamic user and tool interaction.

An autonomous AI agent is a new type of software that requires a new approach to development. Sierra has developed a novel, integrated approach to developing agents, from development to testing and release management. We call this the Agent Development Life Cycle.

AI agents are autonomous software systems that can reason, make decisions, and pursue goals with creativity and flexibility. They’ll soon be everywhere, helping consumers, employees, and businesses alike.