The Sierra blog

November 5, 2025

Sierra Agent OS 2.0: from answers to memory and action

At Sierra Summit, we unveiled the future of AI agents: a single agent that works across every channel, learns from every interaction, and builds real customer relationships. With eight new products, including Agent Studio 2.0 and the Agent Data Platform, Sierra is turning the promise of AI-powered customer experience into reality.

November 5, 2025

Introducing Agent Data Platform

Sierra’s first-of-its-kind Agent Data Platform (ADP) gives agents memory, context, and intelligence — turning every interaction into a human, personalized experience. Powered by Agent OS, ADP helps companies move from answering questions to anticipating needs.

October 23, 2025

Publish your agent to ChatGPT

Reach hundreds of millions of ChatGPT users with a single click — bringing your Sierra-built experiences into ChatGPT while maintaining full control and brand integrity.

October 6, 2025

Voice turns one

One year after launching voice, Sierra is powering hundreds of millions of conversations — showing how natural conversation is fast becoming the most powerful customer interface.

Visual Attachments: A new dimension for chat agents

Chatting with an agent shouldn’t feel like decoding a wall of text. Visual attachments make multi-step conversations easier to navigate, giving people a smarter, more intuitive way to move through a flow.

December 9, 2025

SiriusXM and Sierra announce a deeper collaboration with the launch of Agent Data Platform

SiriusXM will be the first business to adopt Sierra’s groundbreaking new Agent Data Platform.

December 4, 2025

Constellation of models: the architecture powering Sierra's agents

Agents built on Sierra are assembled from 15+ purpose-built models working in concert, so they can handle complex tasks with speed, precision, and on-brand execution.

December 3, 2025

Gradient image with voice and model icons

Improving voice performance with post-training

Post-training helps our customers' voice agents achieve shorter, clearer, and more human-like conversations.

November 12, 2025

Sierra Agent OS 2.0: from answers to memory and action

November 5, 2025

Introducing Agent Data Platform

November 5, 2025

Agent Studio 2.0: from technology to product

With Agent Studio 2.0, Sierra unlocks the full power of code for every team. New capabilities like Journeys, Workspaces, and the Integration Library make building advanced, deeply integrated agents faster, easier, and more collaborative than ever.

November 5, 2025

Live Assist: AI superpowers for customer care teams

Give every customer care agent AI superpowers — with real-time guidance, instant answers, and seamless consistency across every interaction.

November 5, 2025

Insights 2.0: AI that improves your AI

Discover how Sierra’s Insights, now with Explorer and Expert Answers, uses AI to reveal customer truths at scale and turn them into continuous improvement.

November 5, 2025

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