Public Sector

Expand access and earn public trust

Increase access to public services

Help people find answers, know what comes next, and get support at every step.

Benefits and public assistance
Explain program requirements, help people complete applications, and provide case updates, while keeping eligibility determinations with authorized staff.
Licensing and permitting
Explain requirements and fees, help applicants prepare complete submissions, schedule appointments, and send reminders. People arrive prepared, and staff can process requests faster.
Demand surges
Respond to spikes during emergencies, tax season, and open enrollment with current guidance, filing assistance, and status updates, reducing pressure on contact centers and frontline staff.
311 and everyday requests
From missed trash pickups to pothole reports, answer everyday questions, submit service requests, and connect residents with the right department.

Launch agents on a trusted platform built for the security, scale, and accountability required for government.

Build with a trusted partner
Certified FedRAMP High, with configurable guardrails and quality checks. Personal information is encrypted and masked, agent actions are auditable, and decisions such as eligibility, medical, and legal determinations remain with authorized staff.
Available when it matters most
Handle surges without long wait times, scaling capacity quickly. When policies or requirements change, publish approved updates instantly so people receive current guidance.
Multilingual support on every channel
Provide 24/7 support across voice, chat, and email in multiple languages. When a case is sensitive, complex, or requires human judgment, the agent escalates it to the right staff member.