For providers
From prior authorization to follow-up appointment
Horizon coordinates payers, providers, and patients until the follow-up is booked.
Horizon
Long-horizon agents that get more intelligent with every interaction
Drive high-value outcomes in your industry
Horizon acts on every signal, decides what's next — staying with the work until it's done, across days or months.
Orchestrate
Guide every customer toward the outcome that matters, over any length of time.
Signals
Automatically identify the moments that matter — and proactively engage customers based on their behavior, conversations, or important milestones.
Playbooks
Give agents an outcome — a mortgage, a claim, a renewal — and they will plan and execute the work over weeks or months.
Built-in suppression
Identify when to reach out or not — avoiding customers who are already in progress, opted out, or no longer relevant.
Engage
Move from one-off conversations to proactive interactions that build relationships and deliver business outcomes.
Omnichannel
Reach or be reached by customers on any channel, and adapt as they switch between them — same agent, same context.
Two-way conversations
Turn messages into conversations — intelligence drives what's said next, so customers get real solutions, never a broadcast into the void.
Consent-aware delivery
Enforce consent and opt-out automatically, per customer and per channel, on every single touch.
Personalize
Combine full customer context with real-time learning to drive the best outcome for every individual.
Customer context
Integrate with systems of record to view complete customer history—purchases, account information, and more.
Persistent memory
Recall what matters to each customer, so every conversation builds off the last.
Next-best action decisioning
Replace static rules with AI that automatically optimizes decisions for each customer based on your goals and guardrails.
Control
Understand exactly what triggered every engagement, what the agent decided, and why.
Messaging
Shape how your agent communicates across engagements — full autonomy by default, exact wording where it counts.
Goals and guardrails
Define what the agent can do on its own, and where human sign-off is required.
Auditing and analysis
See exactly what triggered every engagement, what the agent decided, and why anyone was suppressed.
The next Horizon in agents
Horizon agents orchestrate outbound and inbound interactions over days or weeks — not just single conversations. A context engine and long-horizon planning turn every interaction into a compounding advantage, so your agents get smarter as your customer relationships deepen. It's Sierra's outcomes-based model at scale: you pay for results, not tokens.
Discover what Sierra can do for you
Find out how Sierra can help your business build better, more human customer experiences with AI.