“The data we get from Sierra helps us spot patterns we couldn’t identify before, right when issues or opportunities are emerging.”
Product
Manage Your AI Agent
Track conversations, spot trends, resolve issues, and measure the financial impact of your AI agent.
Branding and controls
Tailor your agent to be a true reflection of your brand.
Customized agents
First impressions matter. Give your AI agent a name, craft its welcome message, and align its look with your brand—logo, colors, and more.
Voice and tone
Fine-tune your agent’s language and tone, so it always represents your brand voice.
Filters and monitoring
Sierra has built-in filters and monitors for topics and keywords that are off-limits based on your company policies.
Content and offers
Ensure every customer interaction with your agent is delightful, helpful, and impactful.
Knowledge
Manage the information powering your agent so it instantly reflects changes in your business like new promotions, products, and more.
Personalized offers
Leverage promotions and offers to drive retention, upsell, and cross-sell, maximizing customer LTV.
Multimodality
Bring conversations to life with images and videos that showcase products, illustrate troubleshooting steps, and enhance understanding.
Optimization
Drive continuous improvement as your agent learns from interactions while always keeping your teams in the loop.
Integrated quality assurance
Monitor your agent's performance in real-time and make necessary adjustments. Sierra automatically flags conversations so your team can focus on any interactions that need extra attention.
Auditing
Get visibility into the reasoning behind every agent action or answer. View knowledge sources, systems accessed, and more.
Coaching
Identify potential issues and deliver real-time feedback to help agents improve—whether refining their language or suggesting alternative actions.
Rich insights
Understand how your agent is performing and impacting your business with powerful analytics and custom reports.
Key metrics
Track how your agent performs against your most critical metrics like CSAT, case resolution, and more.
Live summaries
Review actionable conversation summaries based on sophisticated pattern recognition to help you spot small problems before they grow.
Automatic tagging
Sierra tags and categorizes each conversation, making it easy to track success and see what your customers are most interested in.
Next up
Trust Your AI Agent
Your data is never used to train models, and we use industry-standard best practices to ensure its security.
See what Sierra can do for you
Find out how Sierra can help your company transform the customer experience with our conversational AI agents.