“Duncan, our AI agent, makes it easy for customers to return and exchange products instantly, any time of day. It’s great for shoppers and drives loyalty, while helping our service team focus on more nuanced customer conversations.”
Product
Build Your AI Agent
Build and scale highly effective agents with ease using Sierra’s Agent OS.
Orchestration
You define the goal. Agent OS coordinates the resources needed to accomplish it across complex, multi-step workflows.
Goals and guardrails
Set clear objectives and guardrails to help your agent achieve its goals while adhering to policy guidelines and maintaining brand tone.
Composable skills
Compose AI agents by mixing and matching skills—like triage, respond, and confirm—into complex workflows that agents can execute for a specific use case.
Omnichannel deployment
Build once, deploy across any channel—chat, phone, email, SMS, and messaging.
Knowledge
Enrich your AI agent with the expertise and context it needs by connecting a multitude of relevant knowledge sources.
Knowledge engine
Integrate your proprietary knowledge—FAQs, policies, and documentation—into our knowledge engine to ensure your agent operates with accuracy and authority.
Knowledge retrieval
AI agents understand when and where to locate real-time, evolving information from your knowledge bases and systems of record.
Working memory
Your agent references and reflects on context from earlier conversations to foster fluid, personalized dialogue.
Systems integration
Enable your agent to securely access information and take action to assist customers by connecting it with key internal and external systems.
Real-time action
Your agent can go beyond answering questions and take action to support customer requests, like updating a subscription or submitting a warranty.
Contact center handoff
When an issue needs escalation, your agent intelligently routes the conversation to the right team member, automatically generating a detailed summary for a smooth handoff and faster resolution.
Secure access
Any action taken—from user authentication to customer information retrieval—is always secure and can be trusted to operate only as explicitly specified.
Next up
Manage Your AI Agent
Give your Customer Experience teams a command and control center to monitor performance, manage content, and optimize your AI agent.
See what Sierra can do for you
Find out how Sierra can help your company transform the customer experience with our conversational AI agents.