Skip to main content

Product

Meet your agent

Better customer experiences. Better business outcomes.

Cross-channel support

Connect with customers on their preferred channels—delivering fast, personalized, exceptional experiences at every touchpoint.

  • Phone

    Hang up on lengthy wait times and tedious touch-tone menus. Replace your outdated IVR systems with an AI agent that responds instantly, can interpret shifts in tone to respond with empathy, and gets your customers straight to the answers they need.

  • Chat, SMS, and messaging

    Whether your customers are at home or on the go, your AI agent delivers thoughtful and real-time support across chat, SMS, and messaging applications.

  • Email

    Get to inbox zero. Your AI agent understands the nuances of email communication and crafts longer-form, highly branded, and helpful responses that are appropriate for email, delivered at the speed of chat. 

Sierra speaks

A better customer experience is calling.

Intuitive and authentic conversations

Get the best of both worlds: the speed and scalability of AI with the empathy and complex reasoning of human communication. 

  • Empathetic support

    With language processing and human-level reasoning, AI agents can understand context, sense frustration and delight, and respond appropriately while staying on-brand.

  • Multilingual responses

    Ensure customers receive timely responses—no matter which language they speak. Your multilingual agent delivers experiences that are personalized and inclusive. 

  • Anytime, anywhere

    Your AI agent is always available to support your customers. If they step away, the conversation doesn’t reset—your agent picks up right where they left off.

Marc Butakis, VP of Operations
Marc ButakisVP of Operations
Casper Logo
Our service has fundamentally changed. With the AI agent, we effectively have 24/7 availability and engage in any language—something we couldn't do before.
Full story

Beyond Q&A

With Sierra, your AI agent doesn’t just answer questions, it takes action to solve your customers’ problems, improving self-service resolution rate and average handle time.

  • Your expertise

    Equip your agent with information from your knowledge base, company policies, and brand guidelines, so it acts to achieve your goals while always adhering to your guardrails. 

  • Instant action

    Securely connect to your systems of record—from order management systems to CRM—so your agent can take action on your customer’s behalf, like processing an exchange or changing a reservation. 

  • Empowered teams

    When your AI agent can’t resolve an issue, it gathers key details, summarizes the conversation, and smoothly hands it off—so your team is ready to jump in without missing a beat.

Next

See what Sierra can do for you

Find out how Sierra can help your business build better, more human customer experiences with AI.