Alex AveryAlex is a Product Manager at Sierra. Prior to Sierra, he cofounded two companies, Gather & Mainstreet AI. Alex holds a BS in Engineering and an MBA from Stanford.
Golden articles: Evaluating and improving search Search evaluation shouldn’t be static — it should reflect what actually helps resolve real customer issues. By measuring performance daily against production conversations and feeding those signals back into the system, we've built a continuously improving system for resolving customers’ needs. 2026年4月14日
Meet Linnaeus and Darwin: Search models that drive higher resolution ratesOur purpose-built retrieval and reranking models outperform off-the-shelf ones, driving up to 16 percentage point improvements in resolution rates.2026年4月3日
Expert Answers: Turn everyday support conversations into compounding knowledgeExpert Answers automatically generates and improves knowledge articles from resolved customer conversations, helping your AI agent deliver more accurate, up-to-date responses over time.2026年1月22日
Insights 2.0: AI that improves your AIDiscover how Sierra’s Insights, now with Explorer and Expert Answers, uses AI to reveal customer truths at scale and turn them into continuous improvement.2025年11月5日
