Bret Taylor on AI and the Future of Software

Bret Taylor, founder and CEO of Sierra, an AI agent company transforming customer service sits down with Jack Altman to unpacked the so-called “SaaS-pocalypse” and what AI agents mean for the future of enterprise software. They talk through the shift from systems of record to autonomous agents, outcome-based pricing, platform transitions, Codex and the transformation of software engineering, and who is structurally positioned to win in the next era of AI.