The AI agents reshaping customer service & law

The Information's founder and editor-in-chief Jessica Lessin interviews Sierra’s CEO Bret Taylor, transforming customer service, and Harvey’s Winston Weinberg, enhancing legal workflows, on how their startups are disrupting industries, the changing ROI for AI, and the future of work.

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Bret Taylor at Remarkable Retail podcast

Is AI Retail's New Front Door?

Steve Dennis sits down with Bret Taylor, Chairman of OpenAI and CEO and co-founder of Sierra. Taylor outlines how AI agents are emerging as the new “digital front door” for retail, unifying customer interactions into a single intelligent interface.

31 mars 2026

Leadership éclairé

Sierra CEO & OpenAI Chair Bret Taylor Live at Money2020: AI Bubbles, Software’s Future, & Why Sierra Wins

Ryan Zauk sits down with Bret Taylor, Co-Founder & CEO of Sierra and Chairman of the Board at OpenAI.

13 novembre 2025

Leadership éclairé

Google, Facebook, then Sierra | Bret Taylor

“If there's one lesson I wish I could give my younger self, it's to focus less on the technology and more on the customer need.” Bret Taylor, co-founder of Sierra and chairman of OpenAI.

24 juillet 2025

Leadership éclairé

Découvrez ce que Sierra peut faire pour vous

Découvrez comment créer des expériences client plus performantes et plus humaines avec l’IA.