Le blog Sierra

25 mars 2026

Agents as a Service

Sierra is reimagining software for the agent era—where you simply describe the outcome, and intelligent agents build, execute, and continuously improve the work for you. Meet Ghostwriter, the agent that creates and optimizes other agents, turning your ideas into production-ready customer experiences without clicks, code, or complexity.

6 février 2026

Year two in review

Sierra is heading into year three with over $150M in ARR, powered by rapid adoption from some of the world’s largest companies. The growth reflects a simple idea: when AI is built around real jobs to be done (not experiments), even the biggest enterprises can see meaningful impact fast.

White text "Year two" on a grainy background with diagonal orange, yellow, and blue color gradients.

5 novembre 2025

Sierra Agent OS 2.0: from answers to memory and action

At Sierra Summit, we unveiled the future of AI agents: a single agent that works across every channel, learns from every interaction, and builds real customer relationships. With eight new products, including Agent Studio 2.0 and the Agent Data Platform, Sierra is turning the promise of AI-powered customer experience into reality.

5 novembre 2025

Introducing Agent Data Platform

Sierra’s first-of-its-kind Agent Data Platform (ADP) gives agents memory, context, and intelligence — turning every interaction into a human, personalized experience. Powered by Agent OS, ADP helps companies move from answering questions to anticipating needs.

The word "Horizon" on a blurred blue background

The next Horizon in agents

Horizon agents orchestrate outbound and inbound interactions over days or weeks — not just single conversations. A context engine and long-horizon planning turn every interaction into a compounding advantage, so your agents get smarter as your customer relationships deepen. It's Sierra's outcomes-based model at scale: you pay for results, not tokens.

16 juillet 2026

"Pinecone" on a blurred green and yellow background

Pinecone: Harnessing the wisdom of the workforce

As frontier models become more capable, companies are increasingly asking themselves the same question: What's our moat? We believe a large part of the answer lies in context.

15 juillet 2026

Our partnership with SoftBank Corp. on a blurred red background

Announcing our partnership with SoftBank Corp.

We are excited to announce our partnership with SoftBank Corp., a leading Japan-based telecommunications and IT operator.

14 juillet 2026

"AI-pilling our company" on a blurred blue and yellow background

AI-pilling our company: lessons learned

Our AI acceleration team has been developing agents for employees across every department at Sierra. Here's what they built — and lessons learned along the way.

9 juillet 2026

A new kind of builder" text on a dark blue and purple gradient background with a subtle speckled texture.

Takeaways from our Ghostwriter Hackathon

Last week, we hosted our first Ghostwriter Hackathon with 30 builders from 17 of the world's largest companies. Here's what we learned about who builds best in the age of AI.

1 juillet 2026

Let your customers shape your agents

Experiments in Agent Studio lets teams run A/B tests on agent changes, measuring outcomes like resolution rate and churn reduction to see what actually improves the customer experience. Built-in statistical confidence and gradual rollout controls make it easy to validate a winning variant and ship it with proof, not guesswork.

30 juin 2026

How customer teams became agent builders

The people closest to your customers have the best context for improving the experience. Now they're the ones building the agents.

15 juin 2026

Quel est le potentiel de l'IA pour l'expérience client ?

Aujourd'hui, chaque responsable de l'expérience client se voit poser la même question : Comment utiliser l'IA efficacement? Cette série présente certaines des premières réponses concrètes des équipes qui sont en train de tracer la voie.

12 juin 2026

Certified FedRAMP® High

We're excited to share that Sierra has been certified FedRAMP® High — the standard for cloud companies working with U.S. federal agencies.

10 juin 2026

Abonnez-vous au blog Sierra

Recevez des notifications sur les nouvelles fonctionnalités produit, les actualités clients et bien plus encore.

Découvrez comment Sierra peut vous aider.

Découvrez comment créer des expériences client plus performantes et plus humaines avec l’IA.