Sierra ブログ

2026年3月27日

Sierra、日本発のAI企業「OPERA TECH」を買収

本日、Sierraは東京を拠点とするエンタープライズAI企業、株式会社OPERA TECHを買収したことを発表いたします。

Text: Sierra acquires Opera Tech in Japan.

2025年11月5日

Sierra Agent OS 2.0: from answers to memory and action

At Sierra Summit, we unveiled the future of AI agents: a single agent that works across every channel, learns from every interaction, and builds real customer relationships. With eight new products, including Agent Studio 2.0 and the Agent Data Platform, Sierra is turning the promise of AI-powered customer experience into reality.

2026年3月25日

Agents as a Service

Sierra is reimagining software for the agent era—where you simply describe the outcome, and intelligent agents build, execute, and continuously improve the work for you. Meet Ghostwriter, the agent that creates and optimizes other agents, turning your ideas into production-ready customer experiences without clicks, code, or complexity.

2026年2月6日

Year two in review

Sierra is heading into year three with over $150M in ARR, powered by rapid adoption from some of the world’s largest companies. The growth reflects a simple idea: when AI is built around real jobs to be done (not experiments), even the biggest enterprises can see meaningful impact fast.

White text "Year two" on a grainy background with diagonal orange, yellow, and blue color gradients.

2025年11月5日

Introducing Agent Data Platform

Sierra’s first-of-its-kind Agent Data Platform (ADP) gives agents memory, context, and intelligence — turning every interaction into a human, personalized experience. Powered by Agent OS, ADP helps companies move from answering questions to anticipating needs.

Fast to build, faster to impact

With Sierra’s Agent OS, companies across industries are launching agents in weeks that scale globally, improve continuously, and deliver more human customer experiences from day one.

2025年9月2日

Change agents: Brex

By building its customer agent with Sierra, Brex has accelerated service by 90%, saved customers over 15,000 hours a year, and empowered both technical and non-technical teams to scale AI across the business.

2025年8月19日

Five ways to use AI agents: Healthcare

In the year since Sierra’s launch, we’ve seen how AI can help deliver better, more human care while also reducing costs for the industry.

2025年6月16日

Change agents: Minted

Since we first started working together last year, AI has become central to Minted’s long-term innovation strategy—with information from AI conversations helping to inform their marketing, engineering, and product teams, as well as solving real customer needs with care and creativity.

2025年4月24日

Lasting relationships: AI agents drive customer retention

By building stronger relationships between companies and consumers, AI agents can help reduce churn—transforming customer service from a cost center into a revenue-generating function.

2025年4月17日

A man sits at a table and types on his computer.

Five ways to use AI agents: financial services

Services like banking and insurance play a critical role in our lives, and whatever the issue—whether you’re locked out of your account, disputing a charge, trying to find the right tax information or making a claim—you want to know you’re in the best hands. And that’s where AI agents can really help.

2025年4月8日

What is an AI agent? And why does my business need one?

Agents are software that can complete tasks on their own, without supervision, just like a human. And AI agents solve the age-old tension between better experiences and higher costs—so you can serve more customers, more often, and in more meaningful ways.

2025年4月1日

Image of a frustrating chatbot conversation

Bye bye, bots! 5 reasons to say “Hello!” to AI agents

Chatbots continue to fall short of customer and company expectations, struggling to solve problems, communicate with clarity, or self-improve over time. Sierra’s AI agents offer a superior alternative by handling complex tasks, communicating using natural language, and continuously improving to meet evolving customer needs. It’s time to move beyond chatbots and elevate your customer experience with AI agents.

2024年9月6日

Sierra AI agent helping retail brands manage holiday rush

The holiday rush has started: How OluKai and Sonos gear up for the season with AI

For most direct-to-consumer and retail brands, the holiday season is the busiest time of year. Not only does this season represent a massive revenue opportunity, but demand surges stress-test systems and staffing. Deploying an AI agent makes it possible for companies to get ahead of the rush, scale up, deliver a better customer experience, and drive sales.

2024年7月2日

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