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Shipping and scaling AI agents

Sierra agents are refreshing SiriusXM radios, debugging Sonos setup flows, and managing OluKai returns and exchanges. In this post, we share lessons from building AI agents at scale.

Meet the AI agent engineer

Agent engineers at Sierra design, build, and maintain our AI agents. They tackle problems at the intersection of software engineering, frontier AI deployment, and the most pressing challenges of our customers.

The holiday rush has started: How OluKai and Sonos gear up for the season with AI

For most direct-to-consumer and retail brands, the holiday season is the busiest time of year. Not only does this season represent a massive revenue opportunity, but demand surges stress-test systems and staffing. Deploying an AI agent makes it possible for companies to get ahead of the rush, scale up, deliver a better customer experience, and drive sales.

𝜏-Bench: Benchmarking AI agents for the real-world

Sierra’s AI research team is on a mission to advance the frontier of conversational AI agents. In this research paper, we present a new benchmark for evaluating AI agents' performance and reliability in real-world settings, with dynamic user and tool interaction.

The Agent Development Life Cycle

An autonomous AI agent is a new type of software that requires a new approach to development. Sierra has developed a novel, integrated approach to developing agents, from development to testing and release management. We call this the Agent Development Life Cycle.

The Guide to AI Agents

AI agents are autonomous software systems that can reason, make decisions, and pursue goals with creativity and flexibility. They’ll soon be everywhere, helping consumers, employees, and businesses alike.

Meet Sierra, the conversational AI platform for businesses