2Demo: Product recommendationsAn AI agent provides personalized and conversational shopping guidance. January 10, 2026
2Demo: Troubleshooting supportAn AI agent walks a customer through a Wi-Fi connection challenge.January 10, 2026
2Demo: Shop in ChatGPTA shopper connects with a retailer's AI agent in ChatGPT for a personalized gift recommendation. January 10, 2026
2Demo: Cancellation saveAn AI agent keeps a customer subscribed by offering a personalized save offer.January 10, 2026
27:57Panel: New Era of CX with FOX, DIRECTV, and SafelitePractical advice from leading companies about AI and the customer experience.November 15, 2025
19:35Building Secure Data Flows in Chat AgentsDesign secure data flows for AI agents using web attachments. November 15, 2025
27:34The Voice Latency PipelineLearn where latency comes from and how to reduce it with Cigna and Sierra's team. November 15, 2025
16:13Fireside Chat: Bret Taylor and CLEAR CEO, Caryn Seidman BeckerA discussion about AI, identity and the future of customer experiences. November 15, 2025