Clay Bavor

Clay is Co-Founder of Sierra. Previously, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Articles de Clay Bavor

The word "Personas" on a blurred red, yellow and pink background

Introducing Voice Personas

What an agent does and how it expresses itself are two different things. Today, we’re launching Voice Personas so you can design both.

7 août 2026

Our partnership with Plaid on a blurred purple and blue background

Plaid and Sierra partner to move AI agents from conversations to business outcomes

Through our partnership, customers can now securely connect their bank accounts with Plaid directly within Sierra’s agent.

3 août 2026

The word "Horizon" on a blurred blue background

The next Horizon in agents

Horizon agents orchestrate outbound and inbound interactions over days or weeks — not just single conversations. A context engine and long-horizon planning turn every interaction into a compounding advantage, so your agents get smarter as your customer relationships deepen. It's Sierra's outcomes-based model at scale: you pay for results, not tokens.

16 juillet 2026

Our partnership with SoftBank Corp. on a blurred red background

Announcing our partnership with SoftBank Corp.

We are excited to announce our partnership with SoftBank Corp., a leading Japan-based telecommunications and IT operator.

14 juillet 2026

Sierra Lands in The 6

We're excited to share that Sierra has opened an office in Toronto — now with about a dozen employees, and a growing number of customers.

21 mai 2026

Better Customer Experiences Built on Sierra

De meilleures expériences client, avec Sierra

Nous levons 950 millions de dollars auprès de nos investisseurs historiques ainsi que de nouveaux (Tiger Global, GV) pour une valorisation de plus de 15 milliards de dollars.

4 mai 2026

Sierra acquires Fragment in France

We are excited to announce the acquisition of Paris-based Fragment, which helps businesses scale their operations using AI, freeing up employees to focus on higher value work.

23 avril 2026

Eric Eyken-Sluyters joins Sierra as President of Field Operations

We are excited to announce that Eric Eyken-Sluyters will be joining Sierra to lead our global Sales, Sales Engineering, and Partnerships teams.

1 avril 2026

Sierra acquires Opera Tech in Japan

Today, we’re announcing that Sierra has acquired Opera Tech, a Tokyo-based enterprise AI startup.

27 mars 2026

Agents as a Service

Sierra is reimagining software for the agent era—where you simply describe the outcome, and intelligent agents build, execute, and continuously improve the work for you. Meet Ghostwriter, the agent that creates and optimizes other agents, turning your ideas into production-ready customer experiences without clicks, code, or complexity.

25 mars 2026

Text that reads "Building in Australia" on a blurred orange and brown background.

No worries vs please hold: Sierra comes to Australia

We're excited to share that we are opening an office in Sydney, Australia, where we'll partner with leading companies to deliver faster, more human customer experiences.

23 mars 2026

White text "Building in Spain" on a blurred, grainy red and cream background

All about the agent: Sierra launches in Spain

Sierra is already working with a number of the biggest businesses in Spain to build better, more human experiences with AI. We’re excited to build deeper partnerships as we open our office in Madrid.

12 mars 2026

White text "Year two" on a grainy background with diagonal orange, yellow, and blue color gradients.

Bilan de la deuxième année

Sierra aborde sa troisième année avec plus de 150 M$ d’ARR, portée par une adoption rapide au sein de certaines des plus grandes entreprises mondiales. Cette croissance repose sur une idée simple : lorsque l’IA est conçue autour de vrais besoins opérationnels, et non comme un terrain d’expérimentation, même les plus grands groupes obtiennent rapidement des résultats significatifs.

6 février 2026

Building in France

Sierra is expanding to France, where we'll help leading companies—from luxury houses to aerospace innovators—deliver exceptional customer experiences with AI.

15 décembre 2025

Aspiring to omotenashi: Sierra launches in Japan

We're excited to share that we're opening a Tokyo office, and SoftBank Vision Fund 2 has invested in Sierra.

4 décembre 2025

Sierra atteint 100 M$ d’ARR en sept trimestres

Sierra vient d’atteindre 100 M$ d’ARR, sept trimestres après notre lancement en février 2024. Cette progression est nettement plus rapide que prévu et place Sierra parmi les éditeurs de logiciels d’entreprise à la croissance la plus soutenue de l’histoire.

21 novembre 2025

Change agents: Redfin

Redfin launches first of its kind AI conversational search experience

13 novembre 2025

Sierra Agent OS 2.0: from answers to memory and action

At Sierra Summit, we unveiled the future of AI agents: a single agent that works across every channel, learns from every interaction, and builds real customer relationships. With eight new products, including Agent Studio 2.0 and the Agent Data Platform, Sierra is turning the promise of AI-powered customer experience into reality.

5 novembre 2025

Change agents: Funnel Leasing

Transforming the renter experience: Funnel’s human-first approach to AI

4 novembre 2025

Singapore, here we come

Sierra is expanding to Southeast Asia with a new Singapore office, strengthening our commitment to helping businesses across the region deliver more human customer experiences with AI.

3 novembre 2025

Introducing Sierra Summit 2025: the future of AI-powered customer experiences

Big things are coming at Sierra Summit 2025 — our first customer conference — where we’ll reveal new AI innovations and hear from leaders shaping how businesses grow through better, more human customer experiences. Request your spot today.

14 octobre 2025

There's an agent for that, and it runs on Sierra

Today, we’re announcing that we’ve raised $350M additional capital at a valuation of $10B, led by Greenoaks, which is doubling down on Sierra.

4 septembre 2025

Gradient background with graduation cap icon

Calling new grads: APX year 2

Are you a college senior or recent graduate? If you’re driven to turn AI theory into practice, make an impact, and learn from some of the best in our industry, we’d love to build with you.

2 septembre 2025

Change agents: Brex

By building its customer agent with Sierra, Brex has accelerated service by 90%, saved customers over 15,000 hours a year, and empowered both technical and non-technical teams to scale AI across the business.

19 août 2025

Serving customer experience and engineering teams—all from one platform

Sierra’s Agent OS is the only platform that supports both no code and programmatic agent development. Our unique approach enables companies to mix and match—choosing the right approach for their business needs, and scaling their agent development as those needs evolve.

21 mai 2025

Sierra expands to New York

We’re excited to share that Sierra is opening a New York office, and we’re hiring across agent development and sales.

7 mai 2025

London calling

We are excited to announce that Suveer Kothari will be joining Sierra as head of our new(ish) London office, which serves companies across the UK and Europe.

15 avril 2025

Sierra acquires Receptive AI

We want to ensure that Sierra has the best voice capabilities, and it’s why we’re excited to have acquired Receptive AI. Their voice technology is already integrated into Sierra, enabling companies to build AI agents once and deploy them across any channel.

26 mars 2025

Announcing the Sierra APX program

The APX program is an 18-month rotational program that gives new graduates in computer science or a related field the opportunity to work closely with our customers, building AI agents as both an Agent Engineer and an Agent Product Manager.

12 novembre 2024

Sierra speaks

Voice is here. Sierra's AI agents can now engage consumers with rich, natural conversations over the phone—no wait times, no frustration. Learn how this new capability is reshaping the future of customer service.

9 octobre 2024

Le cycle de vie de développement d’un agent

Un agent IA autonome est un nouveau type de logiciel qui exige une approche différente du développement. Votre équipe peut s’appuyer sur une méthode intégrée, de la conception aux tests et à la gestion des mises en production, pour créer et faire évoluer des agents. Nous appelons cela le cycle de vie de développement des agents.

3 juin 2024

The Guide to AI Agents

AI agents are autonomous software systems that can reason, make decisions, and pursue goals with creativity and flexibility. They’ll soon be everywhere, helping consumers, employees, and businesses alike.

23 mai 2024

Meet Sierra, the conversational AI platform for businesses

13 février 2024

Clay Bavor

Articles de Clay Bavor

Introducing Voice Personas

Plaid and Sierra partner to move AI agents from conversations to business outcomes

The next Horizon in agents

Announcing our partnership with SoftBank Corp.

Sierra Lands in The 6

De meilleures expériences client, avec Sierra

Sierra acquires Fragment in France

Eric Eyken-Sluyters joins Sierra as President of Field Operations

Sierra acquires Opera Tech in Japan

Agents as a Service

No worries vs please hold: Sierra comes to Australia

All about the agent: Sierra launches in Spain

Bilan de la deuxième année

Building in France

Aspiring to omotenashi: Sierra launches in Japan

Sierra atteint 100 M$ d’ARR en sept trimestres

Change agents: Redfin

Sierra Agent OS 2.0: from answers to memory and action

Change agents: Funnel Leasing

Singapore, here we come

Introducing Sierra Summit 2025: the future of AI-powered customer experiences

There's an agent for that, and it runs on Sierra

Calling new grads: APX year 2

Change agents: Brex

Serving customer experience and engineering teams—all from one platform

Sierra expands to New York

London calling

Sierra acquires Receptive AI

Announcing the Sierra APX program

Sierra speaks

Le cycle de vie de développement d’un agent

The Guide to AI Agents

Meet Sierra, the conversational AI platform for businesses

Découvrez comment Sierra peut vous aider.

Articles de Clay Bavor

Introducing Voice Personas

Plaid and Sierra partner to move AI agents from conversations to business outcomes

The next Horizon in agents

Announcing our partnership with SoftBank Corp.

Sierra Lands in The 6

De meilleures expériences client, avec Sierra

Sierra acquires Fragment in France

Eric Eyken-Sluyters joins Sierra as President of Field Operations

Sierra acquires Opera Tech in Japan

Agents as a Service

No worries vs please hold: Sierra comes to Australia

All about the agent: Sierra launches in Spain

Bilan de la deuxième année

Building in France

Aspiring to omotenashi: Sierra launches in Japan

Sierra atteint 100 M$ d’ARR en sept trimestres

Change agents: Redfin

Sierra Agent OS 2.0: from answers to memory and action

Change agents: Funnel Leasing

Singapore, here we come

Introducing Sierra Summit 2025: the future of AI-powered customer experiences

There's an agent for that, and it runs on Sierra

Calling new grads: APX year 2

Change agents: Brex

Serving customer experience and engineering teams—all from one platform

Sierra expands to New York

London calling

Sierra acquires Receptive AI

Announcing the Sierra APX program

Sierra speaks

Le cycle de vie de développement d’un agent

The Guide to AI Agents

Meet Sierra, the conversational AI platform for businesses