Videos

Test Everything: How Chime Built an Experimentation Culture for AI

Chime's team walks through the technical mechanics of building a well-oiled experiment machine, managing risk, quickly acting on insight, and landing lasting improvements to their member experience.

3 novembre 2026

Go Live in Less Than a Month

Hear from Netflix and Sierra on what it takes to go live quickly and drive impact from day one.

3 novembre 2026

Living the Dream: Building Together in the Age of AI

A fireside chat with GEICO's Joy Zhang on the mindset, partnership, and sense of possibility that turn decades of AI experience into meaningful business outcomes.

3 novembre 2026

Ghostwriter: From Tool to Teammate

See how Sierra’s platform automatically identifies ways to improve your agent, prioritizes the highest-impact opportunities, and puts Ghostwriter to work getting them live fast.

2 novembre 2026

The Road to 90% Containment

Verizon and Sierra unpack how teams identify gaps, ship experiments, and measure impact.

2 novembre 2026

Behind CX Breakthroughs

FOX, Wilson, HP, and Sierra discuss lessons learned from building AI experiences that strengthen customer relationships.

2 novembre 2026

Building the Global CX Org of the Future

BISSELL explores what it takes to build a team capable of delivering fast, reliable experiences across languages, regions, and cultures.

2 novembre 2026

How DIRECTV Built the Confidence to Expand AI Across the Lifecycle

DIRECTV reveals how it expanded its AI agent beyond troubleshooting to help customers across the full lifecycle.

2 novembre 2026

One Agent, Every Channel

Rivian and Sierra explore how to create a seamless customer experience across voice, chat, and every touchpoint in between.

2 novembre 2026

Découvrez ce que Sierra peut faire pour vous

Découvrez comment Sierra peut vous aider à obtenir de meilleurs résultats grâce à l’IA.