“What Sierra has enabled is support that actually scales without sacrificing the experience. Members get instant resolution. Our team focuses on complex challenges. ”
Laura Fayer
Vice President, Business Unit Lead Member
AI-powered customer service that resolves, retains, and converts
Sierra helps leading CX teams turn every customer interaction into a retention and revenue opportunity.
Help beyond Q&A
Bring your expertise
Equip your agent with information from your knowledge base, company policies, and brand guidelines, so it acts to achieve your goals while always adhering to your guardrails.
Integrate with your systems
Securely connect to your systems of record so your agent can take action, like processing an exchange or changing a reservation.
Empower your team
When your AI agent can’t resolve an issue, it gathers key details, summarizes the conversation, and smoothly hands it off so your customer service team is ready to jump in without missing a beat.
Personalize every customer interaction
Deliver empathetic customer experiences
With language processing and human-level reasoning, AI agents can understand context, sense frustration and delight, and respond appropriately while staying on-brand.
Support customers in any language
Ensure customers are helped no matter which language they speak. Your multilingual agent delivers experiences that are personalized and inclusive.
Help customers anytime, anywhere
Your AI agent is always available to support your customers. If they step away, the conversation doesn’t reset—your agent picks up right where they left off.
Build your AI agent using natural language
Build with Ghostwriter
Upload SOPs, transcripts, whiteboard photos, and audio recordings or explain your goal in plain English. Ghostwriter builds a production-ready, multilingual, multichannel agent with built-in guardrails.
Optimize with Explorer
Uncover insights on agent performance and customer trends by analyzing conversations at scale using natural language.
Track performance with Insights
Understand how your agent is performing and impacting your business tracking the most critical metrics, like CSAT, case resolution, and more.
What our CX partners are saying
“Sierra gives us back time. Our support team is now focused on more complex, meaningful conversations. If a member wants to speak to a human, that's always an option. This is about augmentation, not elimination.”
Adam Luebbers
VP of Member Experience, CLEAR
“Our service has fundamentally changed. With the AI agent, we effectively have 24/7 availability and engage in any language—something we couldn't do before.”
Marc Butakis
VP of Operations, Casper
“The team rallies to onboard customers and deliver an incredible new product experience. That first experience will shape the customer’s long-term relationship with our brand”
Dharam Rai
VP of Customer Experience, Sonos
“We can now identify what information our consumers need and add it directly and easily into the system. It helps us continuously improve how we answer their questions—a benefit we didn't anticipate but now see as critical. ”
Mary Craven
Director of Consumer Experience, Wilson
“Sierra came into our offices and 6 weeks later they implemented two use cases with a really high quality standard, and we were shocked. ”
Sheevali Knox
Head of Contact Centre Ops, Next