“By expanding our collaboration, we’re giving [our agent] the intelligence and context she needs to evolve from providing fast, effective support to building deeper, more proactive relationships with our listeners.”
Wayne Thorsen
COO, SiriusXM
Agent Data Platform
Transform conversations into lasting relationships
Memory
Greet customers with context, not scripts—get a 360-degree view to deliver truly personalized experiences.
Conversational memory
Maintain continuity across interactions by retaining relevant details from past conversations.
Customer Data Platform
Integrate with systems of record to access complete customer history—purchases, account information, and more.
Personalized interactions
Apply that context in real time to adapt tone, greetings, and responses—so every conversation feels relevant and human.
Intelligent decisioning
Replace static rules with AI that optimizes for the next best action based on custom strategies.
Audience
Identify the customers or segments to include in your strategy based on attributes or behaviors.
Outcomes
Define goals and guardrails to optimize, such as maximizing revenue while maintaining NPS and reducing churn.
Inventory
Configure what your agent can recommend—products, plans, offers, and actions.
Proactive customer engagement
Reach customers with timely messages and offers wherever they are.
Custom triggers
Set the moments and conditions that prompt your agent to take action or reach out to customers.
Proactive engagement and outreach
Respond to real-world signals or anticipate needs ahead of time—delivering personalized, relevant solutions.
Omnichannel
Deploy everywhere you engage with customers—chat, phone, SMS, email, contact center, or via Headless API.
Related products
Agent Studio
Empower customer experience teams to build and manage agents—without writing a line of code. Set up customer journeys, configure knowledge, and define brand guidelines effortlessly.
Channels
Create consistent experiences across voice, chat, email, and more in 58 languages, available 24/7/365.
Discover what Sierra can do for you
Find out how Sierra can help your business build better, more human customer experiences with AI.